Tasha Fitch
Insurance Claims Adjuster
Summary
Service-oriented Claims Adjuster seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Owner Operator/Mechanic
T-Top Transport LLC
San Antonio, TX
01.2011 - Current
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept accurate records to document customer service actions and discussions.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Supervised and managed shop operations and tasks.
- Removed dents, filled in cracks and painted semi truck exteriors to restore appearance and condition.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Assisted with equipment startups and machine installation tasks.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Shift Manager
Taco Bell Restaurant
Toledo, OH
03.2008 - 06.2011
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Communicated with health inspectors during inspections and resolved issues found.
Associate
Taco Bell Restaurant
Toledo, OH
02.2007 - 03.2008
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Reduced customer wait times by quickly operating customer window and sales register.
- Made change and returned correct cash and coin to patrons.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
High School Diploma -
Roy C. Start High School
Toledo, OH 08.2004 - 06.2008
Skills
Excellent Customer Service Skills
Certification
Texas All Lines Adjuster License - 2914320
Timeline
State Farm Auto Policy Certification
02-2023
Texas All Lines Adjuster License - 2914320
10-2022
Military Spouse
10-2019
CDL A
06-2011
Owner Operator/Mechanic
T-Top Transport LLC
01.2011 - Current
Shift Manager
Taco Bell Restaurant
03.2008 - 06.2011
Associate
Taco Bell Restaurant
02.2007 - 03.2008
High School Diploma -
Roy C. Start High School
08.2004 - 06.2008