Tasha Franklin
Rock Island,IL
Overview
26
26
years of professional experience
Work History
Customer Experience Agent
MidAmerican Energy
Davenport, IA
02.2025 - 04.2025
- The systems utilized for my daily operations were Beacon and CSS, where I placed gas emergency orders, electrical power outage orders, streetlight orders, and tree service orders.
- Customer service areas were Illinois, Iowa, Nebraska, and South Dakota.
- I also assisted customers with budget billing and credit options, regarding payment arrangements for their accounts.
In Home Caregiver
Help at Home
Moline, IL
04.2024 - 08.2024
- I assist clients with the following tasks: Household, Personal Care, Meal Prep, Laundry, Shopping, and Medication Reminders, this allows them to maintain their freedom and independence to remain in their homes, as they desire.
Customer Experience Professional
Robert Half
Deer Park, IL
05.2019 - 08.2023
- Responding to email written inquiries and concerns for Clients and Candidates which included assisted them with access/logging in inquiries, Direct Deposits, and Verification of Employment requests.
- Resolved Clients and Candidates issues by troubleshooting issues for approving and entering time in the system via Salesforce.
- Assisting Clients and Candidate's via live chat with inquiries ranging from looking to hire staff, questions about Pricing, Fee Structure and Invoices.
- Assisting Candidates who are looking for work, resume uploading, and Employees who are on assignment aiding with PeopleSoft- TCAST & Salesforce/ Payroll Inquiries.
Benefits and Talent Solutions Representative
ADP
Elk Grove Village, IL
10.2018 - 02.2019
- I received 15-20 inbound calls daily.
- My responsibilities included Benefit Plan setup and Affordable Care Act client calls, which included troubleshooting client's issues and concerns related to ADP products and services that clients needed assistance with maneuvering.
- As a Benefit and Talent Representative it allowed me to gain new knowledge on Open Enrollment, Benefit Importing, Carrier Connections, Cobra, and Imputed Income.
- Having the opportunity to work at ADP has allowed me to expand my work experience background to understand how everything ties together in a benefit plan as well as the Affordable Care Act and the many dynamics it entails.
- ADP allowed me to build trusting relationships with clients and display a sense of ownership and value when I resolved client's issues as well as following up to ensure that even after the issue was resolved that they were completely satisfied with the service I provided them.
Telesales Customer Relationship Specialist
QCSS Smartcenter
Deer Park, IL
05.2018 - 08.2018
- I received and made 50-75 inbound and outbound calls daily.
- My responsibilities includes Lead Generation, Appointment Setting, Sales (Up-Selling, Cross-Selling, Database/List Updating, Maintenance and outstanding Customer Service.
- Working at QCSS has given me the opportunity to enhance my skills in client trust building, honesty, integrity, solid communication, listening skills, and resolution, whether my calls were business to business or business to consumer.
Area Supervisor/Manager
Ross Dress For Less
Palatine, IL
02.2016 - 05.2018
- I was responsible for a specific assigned area of the store, as well as the general operations and supervision of the store when functioning as a supervisor on duty.
- I was responsible for opening and closing the store, supervising associates, and providing Star Customer Service at all times.
- Other responsibilities included supervising merchandise processing, markdowns, sizing, and the front end as needed.
Human Resources Generalist
Target
Palatine, IL
09.2004 - 07.2015
- I was responsible for hiring and staffing of year round and seasonal employees.
- Provided job offers, handled scheduling for all work centers.
- Attendance reporting, ordered supplies as needed, Payroll, and Compliance reporting.
- Conducted Trainings and Orientations, processed reviews, promotions, demotions, and transfers.
- Maintained communication boards and updated as needed.
- Tracked volunteer hours for events and processed donation requests.
- Assisted with open enrollment for benefits, processed vouchers for missing hours and researched other pay discrepancies.
- Processed educational, personal and medical leaves of absence.
- I built great trust within the team, they knew they could come to me for anything and everything and I would always get their issues and problems solved.
- I had a great line of communication with upper management always keeping us up to date and providing informative information as it was given.
- I managed a great team culture with the whole store.
Billing Specialist
Phoenix Healthcare Services, Inc
Terre Haute, IN
03.2003 - 03.2004
- Processing patient hospitals bills and providing copies to the patients as well as their insurance providers.
- I felt great in knowing that I was able to provide each patient with the accuracy and understanding to explain to them about their bill inquiries.
Return Specialist
David C. Cook Ministries
Elgin, IL
01.2001 - 03.2003
- I processed customers' returned products with an average of 100-125 customer accounts daily.
- I was able to accomplished my goal of getting credit back to the company of over 100 accounts daily, and at times going above and beyond what is expected of me.
Telesales Support Specialist
Ameritech Cellular and Paging
Elgin, IL
01.1999 - 10.2001
- Processed cellular accounts, updated new functions that were installed, assisted management in special projects, installed and disconnected cellular accounts, and maintained and tracked all accounts.
- I was always able to do more than what I had to do, I built lasting relationships with customers' and management, they knew they could always depend on me to get my work completed.
Timeline
Customer Experience Agent
MidAmerican Energy
02.2025 - 04.2025
In Home Caregiver
Help at Home
04.2024 - 08.2024
Customer Experience Professional
Robert Half
05.2019 - 08.2023
Benefits and Talent Solutions Representative
ADP
10.2018 - 02.2019
Telesales Customer Relationship Specialist
QCSS Smartcenter
05.2018 - 08.2018
Area Supervisor/Manager
Ross Dress For Less
02.2016 - 05.2018
Human Resources Generalist
Target
09.2004 - 07.2015
Billing Specialist
Phoenix Healthcare Services, Inc
03.2003 - 03.2004
Return Specialist
David C. Cook Ministries
01.2001 - 03.2003
Telesales Support Specialist
Ameritech Cellular and Paging
01.1999 - 10.2001
Similar Profiles
Ronald BeckerRonald Becker
Senior Electrical Engineer at MidAmerican EnergySenior Electrical Engineer at MidAmerican Energy
Mike SutterMike Sutter
Manager, Transmission Operations at MidAmerican EnergyManager, Transmission Operations at MidAmerican Energy
Alex WatsonAlex Watson
Gas Engineering Intern at MidAmerican EnergyGas Engineering Intern at MidAmerican Energy
Darwin LongDarwin Long
Customer Service Representative at MidAmerican EnergyCustomer Service Representative at MidAmerican Energy
Amie RogersAmie Rogers
Uber Partner at Self EmployedUber Partner at Self Employed