Tasha Garrett
Baytown,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Dispatch/Broker
National Drayage Services
Pasadena , TX
03.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Led on- and off-site customer support teams across multiple time zones.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Reviewed and analyzed financial data to ensure accuracy of customer accounts.
- Ensured compliance with applicable regulations such as DOT Hazmat rules and regulations and OSHA standards.
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Assisted in the completion of paperwork associated with hazmat shipments.
- Adhered to OSHA and Hazmat procedures for storing and handling materials.
- Received training in HAZMAT compliance procedures regarding storage, handling and disposal of hazardous materials.
- Responded promptly to customer inquiries regarding hazmat-related issues.
Customer Service Representative Team Lead
national drayage service
Pasadena, Texas
02.2022 - 03.2023
- Utilized inventory management software to track stock levels and maintain accurate records.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Negotiated contracts with suppliers for material procurement needs.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
Firewatch
Hemi Solutions
Beaumont, TX
12.2019 - 02.2020
- Inspect fire extinguisher and four gas meters to ensure safe work practices for employees performing hot work.
- Continuous atmospheric monitoring throughout work day.
- Pay close attention to sparks and slag leaking though fire box to restrain hot work from exiting controlled space.
Expeditor/Office Assistant/Firewatch
Ohmstede Industrial Services
Baytown , TX
09.2019 - 12.2019
- Coordinated with warehouses to ensure that items are properly located in the correct areas prior to shipment.
- Maintained a detailed database of all shipments, deliveries, and returns.
- Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
- Atmospheric monitoring during hotwork and welding.
- Inspect fire extinguishers and h2s monitors throughout the day to ensure safe environment for employees performing hot work.
- Deliver material from warehouse to field according to isometric drawings and specs.
- Assist office manager with daily office needs.
Warehouse Manager
Everything Truck Parts
Channelview , TX
03.2012 - 08.2019
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Communicated regularly with other departments regarding supply chain activities.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Education
High School Diploma -
North Shore Senior High School
Houston, TX08-2001
Skills
- Information Security
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Report Generation
- Data Entry
- Microsoft Excel
- Problem Resolution
- Spreadsheets
- Multi-Task Management
References
- Tiffany Beers-(832)465-5942
- Bonnie Paddy-(281)904-0544
- Joyce Clotter-(832)472-0782
Timeline
Customer Service Representative/Dispatch/Broker
National Drayage Services
03.2023 - Current
Customer Service Representative Team Lead
national drayage service
02.2022 - 03.2023
Firewatch
Hemi Solutions
12.2019 - 02.2020
Expeditor/Office Assistant/Firewatch
Ohmstede Industrial Services
09.2019 - 12.2019
Warehouse Manager
Everything Truck Parts
03.2012 - 08.2019
High School Diploma -
North Shore Senior High School
Similar Profiles
Marcella FolkesMarcella Folkes
Transportation Safety Manager at National Drayage ServicesTransportation Safety Manager at National Drayage Services
Sherri WhiteSherri White
Commercial Driver at National Drayage ServiceCommercial Driver at National Drayage Service
Yasmine ElyeshiYasmine Elyeshi
Driver at Ramos DrayageDriver at Ramos Drayage