Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Tasha-Gay Malcolm

Braes River District, Braes River P.O. St.Elizebeth,Jamaica

Summary

Dynamic hospitality professional with extensive experience at Witham Family Hotels, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a welcoming environment and operational efficiency.

Culinary professional prepared for high-pressure kitchen environments with focus on delivering high-quality dishes. Adept at collaborating with team members to streamline kitchen operations and ensure timely service. Known for flexibility and reliability, with strong commitment to maintaining cleanliness and organization.

Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.

Overview

years of professional experience

Work History

Front Desk Agent/Front Desk Night Auditor

Witham Family Hotels

04.2025 - Current

Greeted guests and assisted with check-in and check-out processes.
Managed phone inquiries, providing accurate information regarding hotel services.
Coordinated reservations and maintained updated records in property management system.
Assisted guests with special requests to enhance their stay experience.
Kept accounts in balance and ran daily reports to verify totals.
Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
Balanced hotel accounts and resolved discrepancies.

Cook 1

Sunday River Resort

11.2024 - 04.2025

Prepared and cooked a variety of menu items following standardized recipes.
Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
Assisted in inventory management by tracking ingredient usage and restocking supplies as needed.
Collaborated with team members to coordinate meal service during peak hours efficiently.
Supported head chef in daily kitchen operations, contributing to a positive team environment.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Front Desk Agent

Witham Family Hotels

04.2024 - 11.2024

Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
Managed check-in and check-out processes efficiently, ensuring a smooth guest experience.
Utilized hotel management software to process reservations and update guest information accurately.
Assisted in maintaining inventory of front desk supplies, ensuring availability for daily operations.

Line Cook

Sunday River Resort

11.2023 - 04.2024

Prepared and cooked menu items following recipes and presentation standards.
Maintained a clean and organized workstation to ensure food safety compliance.
Assisted in inventory management by tracking ingredient usage and minimizing waste.
Collaborated with kitchen staff to streamline food preparation processes.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Maintained high standards of food safety and hygiene, surpassing health inspection requirements.

Front Desk Agent

Witham Family Hotels

04.2023 - 11.2023

Assisted in maintaining inventory of front desk supplies, ensuring availability for daily operations.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Developed and maintained positive relationships with guests for satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Contributed to higher occupancy rates through outstanding customer service.

Housekeeping Room Attendant

Witham Family Hotels

04.2022 - 11.2022

Maintained cleanliness and organization of guest rooms, ensuring high standards of hospitality.
Operated cleaning equipment efficiently to optimize workflow and enhance service delivery.
Collaborated with team members to coordinate room assignments and prioritize tasks effectively.
Inspected rooms for damages, reporting maintenance issues promptly to ensure guest satisfaction.
Trained new staff on proper cleaning procedures and safety protocols to maintain consistency in service quality.

Housekeeping Room Attendant

Hyatt Centric Key West & Spa

11.2021 - 04.2022

Managed inventory of cleaning supplies, ensuring resources were adequately stocked to meet operational needs.
Implemented eco-friendly cleaning practices, contributing to sustainability initiatives within the establishment.
Enhanced guest experience by providing prompt responses to special requests or concerns during stays.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Housekeeping Room Attendant

Witham Family Hotels

04.2021 - 11.2021

Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest experience by providing prompt responses to special requests or concerns during stays.
Implemented eco-friendly cleaning practices, contributing to sustainability initiatives within the establishment.
Managed inventory of cleaning supplies, ensuring resources were adequately stocked to meet operational needs.

Housekeeping Room Attendant

The Stratta Corp DBA Stratton Mountain

11.2020 - 04.2021

Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Housekeeping Room Attendant

Witham Family Hotels

04.2020 - 11.2020

Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
Polished fixtures to achieve professional shine and appearance.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Housekeeping Room Attendant

Witham Family Hotels

04.2019 - 11.2019

Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Implemented eco-friendly cleaning practices, contributing to sustainability initiatives within the establishment.

Housekeeper

Vail Ski Resort

12.2018 - 04.2019

Supervised daily cleaning operations, ensuring adherence to hygiene and safety standards.
Trained and mentored new team members on effective cleaning techniques and procedures.
Developed efficient scheduling systems to optimize staff assignments and workflow.
Implemented inventory control measures for cleaning supplies, reducing waste and costs.

Housekeeper

Santa Crest Guest House

06.2012 - 02.2016

Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.

Education

Diploma - Medical Administrative Assistant

Penn Foster Career School

Scranton, PA

08-2025

Level 1 Commercial Food Preparation

Black River Vocational Training Center

Black River, Jamaica

01-2007

High School Diploma -

Maggotty High School

Maggotty,St.Elizabeth

07-2006

Skills

Customer service
Guest services
Cash handling
Problem-solving skills
Credit and cash payments
Payment processing
Relationship building
Time management
Attention to detail
Highly motivated
Cleaning and organization
Food preparation
Food safety knowledge
Kitchen sanitization
Following cooking methods
Deep fryer operation
Cleaning bathrooms
Guest relations
Vacuuming and sweeping
Chemical safety knowledge
Health and safety
Hospitality standards knowledge
Work planning and organization
Health standards compliance

Accomplishments

. Employee of the month ( Acadia Inn Hotel) 2025

. Employee of the month ( Sunday River Ski Resort) 2024

. Employee of the week ( Acadia Inn Hotel) 2024

. Rising Star ( Acadia Inn Hotel) 2023

. Employee of the week ( Acadia Inn Hotel) 2023

.Housekeeper of the month (Hyatt Centric Key West & Spa)2021

.Housekeeper of the year (Atlantic Oceanside & Event Center)2021

Penn Foster Career School

Level 1 Commercial Food Preparation

Black River Vocational Training Center

High School Diploma -

Maggotty High School

Summary

Overview

Work History

Front Desk Agent/Front Desk Night Auditor

Cook 1

Front Desk Agent

Line Cook

Front Desk Agent

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeper

Housekeeper

Education

Diploma - Medical Administrative Assistant

Level 1 Commercial Food Preparation

High School Diploma -

Skills

Accomplishments

Timeline

Front Desk Agent/Front Desk Night Auditor

Cook 1

Front Desk Agent

Line Cook

Front Desk Agent

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeping Room Attendant

Housekeeper

Housekeeper

Diploma - Medical Administrative Assistant

Level 1 Commercial Food Preparation

High School Diploma -

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