Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Hammad

Temple,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Spectrum
12.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Group Home Manager

InReach
10.2013 - 12.2019
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted residents with basic hygiene and healthcare needs.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Monitored program performance and outcomes for successful delivery of services.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.

Medical Assistant

Duke Medical Center
05.2016 - 12.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Education

Diploma - Registered Medical Assistant

Southeastern Institute - Charlotte
Charlotte, NC
05.2016

Skills

  • Report Generation
  • Account Updating
  • Product Knowledge
  • Call Management
  • Service Recommendations
  • Customer Service
  • Documentation and Reporting
  • Data Entry
  • Product and Service Knowledge
  • Customer Needs Assessment
  • Keyboarding
  • Customer Satisfaction
  • Customer Correspondence
  • Brand Promotion
  • Customer Inquiries
  • Call Center Customer Service
  • Customer Support
  • Active Listening
  • Call Handling
  • Team Collaboration
  • Local Government
  • Mental Health Support
  • Client Needs Assessment
  • General Housekeeping
  • Staff Supervision
  • Approving Activities
  • Crisis Situations
  • Client Direct Care
  • Emotional Support
  • Professional Relationships
  • Supporting Daily Living Needs
  • Maintenance Requests
  • Recreational Activities
  • Developmental Disabilities
  • Operational Systems
  • Emergency Preparedness
  • Mobility Support
  • Complaint Reviews
  • Emergency Support
  • Activity Development
  • Resident Support
  • Reading Comprehension
  • Budgeting and Cost Control
  • Billing Oversight
  • Administrative Duties
  • Person-Centered Care Plans
  • Client Health Monitoring
  • Group Home Oversight
  • Staff Assignment Planning
  • Effective Communication
  • Community Service Programs
  • Client Requirements
  • Employee Performance Evaluations
  • Care Coordination
  • Schedule Management
  • Complex Problem-Solving
  • State Reporting Requirements
  • Policy and Procedure Implementation
  • Resident Documentation
  • Medication Administration
  • Support Services Identification
  • Supportive Care
  • Staffing
  • Scheduling

Timeline

Customer Service Representative

Spectrum
12.2019 - Current

Medical Assistant

Duke Medical Center
05.2016 - 12.2019

Group Home Manager

InReach
10.2013 - 12.2019

Diploma - Registered Medical Assistant

Southeastern Institute - Charlotte

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Tasha Hammad