Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at La Quinta Inn & Suites. Expert in customer service and problem-solving abilities, leading to a significant improvement in guest experience. Skilled in data entry and active listening, ensuring efficient and effective communication across all levels.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Rainbow Gardens
03.2021 - Current
Provides advice and guidance to customers related to plant choices and care. Inspects plants to assess quality and health and to identify signs of disease or pests. Plants, fertilizes, weeds, prunes, repots, waters, and mulches plants, shrubs, and trees in the nursery using hand and gardening tools.directs customers to proper department area or team member and layout options
Medical Assistant
Neuro Rehabilitation
01.2011 - 09.2013
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic and hospital environments.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Empowered patients through education on self-management techniques for chronic conditions.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Nursing Assistant
Cardinal Senior Life
11.2011 - 06.2013
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• provided transportation to/from doctors visits, bank facilities, stores, etc
Unit Coordinator
Manor Park Skilled Rehab and Therapy Center
04.2004 - 09.2010
Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
Streamlined patient admissions by efficiently managing and organizing medical records.
Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
Prioritized safe care for patients, staff and visitors.
Expedited discharge processes by accurately documenting patient progress notes and communicating with appropriate personnel.
Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Front Desk/customer Representative
La Quinta Inn & Suites
09.2002 - 04.2006
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used internal software to process reservations, check-ins and check-outs.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Collected room deposits, fees, and payments.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Associate Of Applied Science - Billing And Transcription
San Antonio College
San Antonio, TX
05.2013
Skills
Customer service
Time management
Teamwork
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Computer Proficiency
Money handling abilities
Complaint Handling
Payment Processing
Professional telephone demeanor
Scheduling
Product Knowledge
Appointment Scheduling
Order Processing
Prioritization
Filing
Multi-line phone talent
Sales expertise
Recordkeeping strengths
Medical terminology knowledge
Timeline
Customer Service Representative
Rainbow Gardens
03.2021 - Current
Nursing Assistant
Cardinal Senior Life
11.2011 - 06.2013
Medical Assistant
Neuro Rehabilitation
01.2011 - 09.2013
Unit Coordinator
Manor Park Skilled Rehab and Therapy Center
04.2004 - 09.2010
Front Desk/customer Representative
La Quinta Inn & Suites
09.2002 - 04.2006
Associate Of Applied Science - Billing And Transcription