Overview
Work History
Education
Skills
Timeline
Generic

Tasha Hearn

Rock Island,IL

Overview

14
14
years of professional experience

Work History

Medical Billing Clerk

Virdi Eye Clinic
06.2021 - Current
  • Filed and updated patient information and medical records.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Updated patient financial information to guarantee accuracy.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Verified insurance of patients to determine eligibility.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Responded to customer concerns and questions on daily basis.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Collected payments and applied to patient accounts
  • Posted payments and collections on regular basis
  • Updated patient financial information to guarantee accuracy
  • Verified insurance of patients to determine eligibility

Registrar, Admitting

Genesis Healthcare System
11.2019 - 06.2021
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verified patient details and insurance coverage and collected co-pays.
  • Registered patients for labs, surgeries and radiology.
  • Reviewed hospital schedule and confirmed arrival times.

Front Desk Clerk

Radisson Hotel
07.2018 - 11.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.

Customer Service Representative (KC3 Agent)

KONE Corporation
10.2017 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Daycare Provider

In Home Daycare
08.2016 - 10.2017
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments, and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Phlebotomist

Octapharma Plasma Center
02.2009 - 08.2016
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Monitored patients for reactions and verified sample quality.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Ensure donor confidentiality and meets customer service expectations
  • Oversee all Personnel by delegating and coordinating staff activities to increase efficiency
  • Prepares monthly staff schedules to accommodate breaks, vacation and unplanned absences
  • Provide effective feedback to management regarding staff performance
  • Provides positive and effective guidance to staff
  • Conducts on the job and certification training for new and existing employees to meet regulatory requirements
  • Complete all appropriate training documentation

Education

Certificate - Medical Assistant

Black Hawk College
Moline, IL
12.2020

Skills

  • Claim Verifications
  • Payments Posting
  • Medical Claims Submission
  • Customer Service
  • Payment posting
  • Medicare and Medicaid process
  • Billing statement review
  • Collections duties

Timeline

Medical Billing Clerk

Virdi Eye Clinic
06.2021 - Current

Registrar, Admitting

Genesis Healthcare System
11.2019 - 06.2021

Front Desk Clerk

Radisson Hotel
07.2018 - 11.2019

Customer Service Representative (KC3 Agent)

KONE Corporation
10.2017 - 03.2018

Daycare Provider

In Home Daycare
08.2016 - 10.2017

Phlebotomist

Octapharma Plasma Center
02.2009 - 08.2016

Certificate - Medical Assistant

Black Hawk College

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Tasha Hearn