Tasha Hearn
Rock Island,IL
Overview
14
14
years of professional experience
Work History
Medical Billing Clerk
Virdi Eye Clinic
06.2021 - Current
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Updated patient financial information to guarantee accuracy.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Verified insurance of patients to determine eligibility.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Responded to customer concerns and questions on daily basis.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Collected payments and applied to patient accounts
- Posted payments and collections on regular basis
- Updated patient financial information to guarantee accuracy
- Verified insurance of patients to determine eligibility
Registrar, Admitting
Genesis Healthcare System
11.2019 - 06.2021
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Reviewed hospital schedule and confirmed arrival times.
Front Desk Clerk
Radisson Hotel
07.2018 - 11.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Customer Service Representative (KC3 Agent)
KONE Corporation
10.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Daycare Provider
In Home Daycare
08.2016 - 10.2017
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments, and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Phlebotomist
Octapharma Plasma Center
02.2009 - 08.2016
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
- Ensure donor confidentiality and meets customer service expectations
- Oversee all Personnel by delegating and coordinating staff activities to increase efficiency
- Prepares monthly staff schedules to accommodate breaks, vacation and unplanned absences
- Provide effective feedback to management regarding staff performance
- Provides positive and effective guidance to staff
- Conducts on the job and certification training for new and existing employees to meet regulatory requirements
- Complete all appropriate training documentation
Education
Certificate - Medical Assistant
Black Hawk College
Moline, IL12.2020
Skills
- Claim Verifications
- Payments Posting
- Medical Claims Submission
- Customer Service
- Payment posting
- Medicare and Medicaid process
- Billing statement review
- Collections duties
Timeline
Medical Billing Clerk
Virdi Eye Clinic
06.2021 - Current
Registrar, Admitting
Genesis Healthcare System
11.2019 - 06.2021
Front Desk Clerk
Radisson Hotel
07.2018 - 11.2019
Customer Service Representative (KC3 Agent)
KONE Corporation
10.2017 - 03.2018
Daycare Provider
In Home Daycare
08.2016 - 10.2017
Phlebotomist
Octapharma Plasma Center
02.2009 - 08.2016
Certificate - Medical Assistant
Black Hawk College