Tasha Henderson
PANAMA CITY,Florida
Summary
Dedicated and service-focused General Manager with a commitment to providing exceptional customer experiences that foster loyalty and drive repeat business. Skillfully orchestrates the efficient utilization of resources to handle anticipated operational demands. Sales leader with a keen sense of judgment, strong planning abilities, and excellent interpersonal communication skills.
Overview
20
20
years of professional experience
Work History
General Manager
Ruby Tuesday
01.2024 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Market Leader
Red Lobster
12.2023 - 01.2024
- Assisted in the preparation and execution of training exercises and operations
- Preform quality audits in the south east region to ensure cleanliness, and standards are being met
- Coach leaders and monitor operations in the south east region
- Rolled out QSC (Quality, Service and Cleanliness) to the southeast region to set the standard which the company is measured by
- Held weekly calls with GM’s to identify growth opportunities
- Lead Culinary calls to address waste opportunities and COGs
- Coordinated vendors, and R&M specialists after Hurricane Micheal
- Lead Labor Management calls.
General Manager (GM)
Red Lobster
05.2023 - 01.2024
- Currently our market leader overseeing multiple restaurants
- Training restaurant for new MITs and GMITs
- Monitored customer feedback and developed strategies to address customer concerns
- Improved employee morale by developing a positive work culture and providing training opportunities
- Ensured compliance with all safety regulations and industry standards
- Analyzed customer data to identify trends and opportunities to increase sales
- Managed store budget and expenses to ensure profitability
- Monitored inventory levels and ordered new products as needed
- Tracked and analyzed sales data to identify areas of improvement.
Culinary Manger
Red Lobster
01.2013 - 05.2023
New Restaurant opening trainer/ Grill master
Red Lobster
11.2004 - 01.2013
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Collaborated with subject matter experts to create accurate training content.
- Restaurant setups with mindfulness on each restaurants operational needs
- Facilitated multiple hybrid learning environments to ensure information retention and engagement
Education
High School Diploma -
A. Crawford Mosley High
Lynn Haven, FL01.2000
Skills
- Training & Development
- Operations Management
- Corporate Procedures
- Customer Relations
- Sales Management
- Budget Preparation
- Leadership and team building
- Problem Resolution
- Team Player
- Effective leader
Timeline
General Manager
Ruby Tuesday
01.2024 - Current
Market Leader
Red Lobster
12.2023 - 01.2024
General Manager (GM)
Red Lobster
05.2023 - 01.2024
Culinary Manger
Red Lobster
01.2013 - 05.2023
New Restaurant opening trainer/ Grill master
Red Lobster
11.2004 - 01.2013
High School Diploma -
A. Crawford Mosley High
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