Hi, I’m
Tasha Hill
Augusta,KY
Summary
Dynamic customer service professional with experience at RDI, excelling in complaint resolution and account updating. Proven ability to enhance client satisfaction and retention through innovative solutions. Skilled in personal care assistance and patient safety, demonstrating a commitment to quality service and teamwork in fast-paced environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
years of professional experience
Work History
RDI
Customer Service Representative
03.2023 - 01.2024
Job overview
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed approximately 200 incoming calls, emails per day from customers.
Maysville Nursing And Rehabilitation
CNA Student
05.2015 - 02.2020
Job overview
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients' complete range of motion exercises to prevent loss of function during care.
- Supported needs of 20+ residents under long-term care.
Walmart
Remodeling Crew Member
06.2013 - 03.2015
Job overview
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
Walmart
Deli Clerk
01.2009 - 04.2013
Job overview
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Skills
- Account updating
- Scheduling
- Complaint resolution
- Record preparation
- Personal care assistance
- Feeding assistance
- Patient safety
- Infection control procedures
- Shrink control
- Register operations
Timeline
Customer Service Representative
RDI
03.2023 - 01.2024
CNA Student
Maysville Nursing And Rehabilitation
05.2015 - 02.2020
Remodeling Crew Member
Walmart
06.2013 - 03.2015
Deli Clerk
Walmart
01.2009 - 04.2013
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