Tasha Y. Hilton
West Valley City,UT
Summary
Driven and proactive General Manager with 10+ years of strong retail and operational background and excellent team leadership abilities. Exceeds sales and service targets regularly by empowering employees to surpass customers' expectations. A proven leader who has assisted District and Regional Managers with overseeing multiple locations as needs arose. Approaches operational needs with balanced strategies serving business and customer needs. Proven leader with the ability to travel up to 75% of the time.
Overview
15
15
years of professional experience
Work History
General Manager - SLC Airport
Alclear LLC
Salt Lake City, UT
06.2023 - Current
- Ensures CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
- Guides employees on understanding and meeting changing company and customer needs and expectations.
- Conducts employee observations and documented findings.
- Provides guidance and support to subordinate managers and leaders in order to foster an atmosphere of cooperation throughout the organization.
- Strives to create a positive work environment by developing team building activities and contests that encourages performance and personal growth.
- Assists in the recruitment process by interviewing potential candidates for open positions.
- Helps to oversee company product launches, including TSA PreCheck Enrollment Provided by CLEAR, CAT-2 Integration Rollouts, and Single Scan Boarding Pass.
- Possesses the ability to travel up to 75% of the time to assist peers as needed with the product launches in their prospective airport locations.
- Established and maintains effective communication and trusted relationships with local TSA and other stakeholders to ensure efficient operations.
- Assists managers with building schedules and monitored payroll to remain within budget.
- Demonstrates the ability to identify areas of opportunity and develops plans to resolve operational challenges.
Operations Manager - SLC Airport
Alclear LLC
Salt Lake City, UT
03.2023 - 06.2023
- Ensured CLEAR and TSA policy and procedures were conducted with the highest levels of security and integrity.
- Helped to manage the day-to-day operations alongside the General Manager and peers.
- Assisted the General Manager in developing peers in their professional and personal growth.
- Helped to coach and train ambassadors to meet sales and customer service goals by analyzing metrics, providing sales coaching, contests, and recognition.
- Assisted the station alongside the Traveling General Manager in the absence of a General Manager.
- Researched and kept an open mind to the innovations of CLEAR and helped to promote excitement amongst peers and the team regarding the company's growth.
- Worked to develop, promote, and maintain relationships with our airport partners, local TSA, stakeholders, and airport vendors.
Store Manager
Puma Outlet Store
Lehi, UT
08.2021 - 03.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer relationships and provided superior customer service to boost sales.
- Maintained stockroom condition to preserve product quality.
Store Team Leader
American Eagle Outfitters, Inc
Lehi, UT
09.2020 - 08.2021
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Protected store inventory and company assets with sound security and loss prevention strategies.
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
- Recruited staff and delivered outstanding operational leadership, increasing employee retention.
- Trained and developed 25+ employees through constructive feedback and focus on long-term career growth.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Created weekly schedules for employees.
Store Manager
Ann Taylor Factory Store
Park City, UT
05.2018 - 09.2020
- Led store team to meet and exceed store and district goals.
- Consistently led store to review ways to meet and exceed KPI goals (demand/comp sales, conversion, UPT, and ADS).
- Led store team to meet and exceed goals for the brand credit card and loyalty program.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Assisted stores within the market and district with employee coverage as needed.
Store Manager
Van Heusen Factory Outlet
Lehi, UT
09.2016 - 05.2018
- Oversaw all store operations while generating monthly sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented succession planning by training and developing store associates into leadership positions.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Assisted peer Store Managers within the market with store coverage and developing associates.
- Led the store in the successful execution of visuals through effective Floorsets and merchandising.
Store Manager
Maurices
Sandy, UT
11.2009 - 09.2016
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Implemented succession planning by training and developing associates into leadership positions, including Store Manager positions.
- Assisted with store remodels, new store setups and grand openings.
- Developed community engagement by being a member of the Salt Lake Community College PAC Management team and providing brand business lectures to business classes.
- Promoted the brand in the community by displaying current fashion trends on local media programs such as "Good Things Utah", "Fox 13 The Place", "Studio 5 KSL", and "97.1 ZHT" morning radio program.
Education
High School Diploma -
Hunter High School
West Valley City, UT01.1997
Some College (No Degree) -
Oral Roberts University
Tulsa, OKSkills
- ADS
- Budget
- Coaching
- Conversion
- Credit
- Fashion
- Hiring
- Inventory
- Market
- Merchandising
- Networking
- Payroll
- Recruiting
- Sales
- Scheduling
- Television
- Driving business growth
- Building brand awareness
- Leadership development
- Work ethic
- Customer outreach
- Store growth planning
Timeline
General Manager - SLC Airport
Alclear LLC
06.2023 - Current
Operations Manager - SLC Airport
Alclear LLC
03.2023 - 06.2023
Store Manager
Puma Outlet Store
08.2021 - 03.2023
Store Team Leader
American Eagle Outfitters, Inc
09.2020 - 08.2021
Store Manager
Ann Taylor Factory Store
05.2018 - 09.2020
Store Manager
Van Heusen Factory Outlet
09.2016 - 05.2018
Store Manager
Maurices
11.2009 - 09.2016
High School Diploma -
Hunter High School
Some College (No Degree) -
Oral Roberts University
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