Summary
Overview
Work History
Education
Skills
Related Course Work
Timeline
Generic
Tasha Hogan

Tasha Hogan

Centralia,MO

Summary

To pursue opportunities with a forward thinking company that will allow me to achieve both professional and personal advancement.

Overview

22
22
years of professional experience

Work History

Community Relations Director

Centralia Chamber of Commerce
Centralia , Missouri
01.2024 - Current
  • Developed and implemented communication plans to promote community engagement initiatives.
  • Coordinated special events for the purpose of raising awareness about community issues.
  • Prepared press releases, media advisories, talking points, and other materials related to community relations activities.
  • Cultivated relationships with key individuals in the public sector to create partnerships that support organizational goals.
  • Managed social media accounts to engage with target audiences on relevant topics.
  • Participated in town hall meetings, forums, conferences and other events related to community outreach efforts.
  • Assisted with budgeting for community outreach projects by tracking expenses associated with promotional materials or special events.
  • Created presentations for internal staff as well as external partners highlighting progress made on various initiatives.
  • Responded promptly to inquiries from members of the public seeking information about services offered by organization.
  • Identified potential sources of funding for new programs or initiatives aimed at improving quality of life in targeted areas.
  • Drafted reports summarizing results achieved through ongoing outreach efforts.
  • Maintained up-to-date contact lists of influential individuals involved in local government or civic organizations.
  • Designed and edited promotional publications.
  • Managed team personnel, budget and schedule to handle demanding PR requirements.

Licensed Insurance Agent

Senior Benefit Services
Columbia, MO
01.2023 - Current
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Maintained accurate records of client information including contact details and policy changes.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Participated in industry events such as conventions, seminars, workshops,.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.

CSR Level 3-Trainer

11.2015 - Current
  • Train incoming Customer Service Representatives on company quality guidelines and procedures; Assist Level 1 and 2 CSRs to resolve Customer issues using established quality guidelines and procedures to provide the highest level of Customer Satisfaction; Submit UPS Claims/Call Tags/Intercepts; Report internal process application issues to the appropriate departments for resolution; Make invoice adjustments as required for related Customer Service issues; Other duties as assigned

Policy Owner Services Specialist

Senior Benefit Services
Columbia , Missouri
07.2018 - 01.2023
  • Developed and implemented specialized procedures for customer service operations.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Created training materials for new hires on the company's procedures and policies.
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Delivery Driver

Allen's Flowers
05.2015 - 11.2015
  • Set up delivery routes; Load delivery van; Drive cargo style van while delivering in the local area; Provide great customer service; Properly file delivery paperwork; Answer customer phone calls; Assist customers with in-store orders and purchases; Use multiple computer systems to handle customer orders

Equipment Operator

Brookstone
08.2010 - 08.2012
  • Drive forklifts in a warehouse setting (Turret Truck, Dock Stocker, Electric Pallet Jack, Reach Truck, Toyota Forklift); Pull Customer and Retail store orders; Pack and Ship Customer and Retail store orders; Use RF gun system; Check and Report on basic Safety of Equipment Daily; Work in a team setting to receive incoming merchandise

Equipment Operator

Soft Surroundings
10.2005 - 01.2010
  • Drive forklifts in a warehouse setting (Turret Truck, Dock Stocker, Electric Pallet Jack, Reach Truck, Gopher); Pull Customer and Retail store orders; Pack and Ship Customer and Retail store orders; Use RF gun system; Check and Report on basic Safety of Equipment Daily; Work within a team setting to locate merchandise within the warehouse; Process and relocate returned merchandise; Perform yearly inventory on products within the warehouse

Assistant Manager

Sonic Drive-In
05.2002 - 10.2005
  • Take, prepare and deliver customer orders in a polite and professional manner; Supervise up to 10 shift employees at a time; Count and make shift deposits; Prepare end of shift paperwork; Prepare Employee's starting money banks; Handle customer complaints in a polite and professional manner; Work within a team setting while ensuring smooth daily operations; Order supplies

Education

Some College (No Degree) - Accounting

New England College

Some College (No Degree) - Accounting

Columbia College
Columbia, MO

Skills

  • Sales management
  • Community Networking
  • Marketing Communications
  • Partnership Building
  • Fundraising expertise
  • Interpersonal Skills
  • Communications leadership
  • Team Collaboration
  • Professional Demeanor
  • Written Communication
  • Analytical Skills
  • Professionalism
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Attention to Detail
  • Continuous Improvement
  • Multitasking
  • Decision-Making
  • Event Planning
  • Relationship Building
  • Organizational Skills
  • Excellent Communication

Related Course Work

  • Personal Financial Planning
  • Introduction to Computer Information Systems
  • Microeconomics
  • Macroeconomics
  • Accounting I (Financial)
  • Accounting II (Managerial)
  • Introduction to Business
  • Business Mathematics
  • Business Communication

Timeline

Community Relations Director

Centralia Chamber of Commerce
01.2024 - Current

Licensed Insurance Agent

Senior Benefit Services
01.2023 - Current

Policy Owner Services Specialist

Senior Benefit Services
07.2018 - 01.2023

CSR Level 3-Trainer

11.2015 - Current

Delivery Driver

Allen's Flowers
05.2015 - 11.2015

Equipment Operator

Brookstone
08.2010 - 08.2012

Equipment Operator

Soft Surroundings
10.2005 - 01.2010

Assistant Manager

Sonic Drive-In
05.2002 - 10.2005

Some College (No Degree) - Accounting

New England College

Some College (No Degree) - Accounting

Columbia College

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Tasha Hogan