Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Hooper

Warrenville,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Alorica
Columbia, SC
08.2021 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Home Health Aide

Key Choice
Columbia, SC
04.2018 - 08.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.

Front Desk Agent

Country Inn&Suites
Columbia, SC
01.2017 - 04.2018
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Telephone Banker

First Citizens
Columbia, SC
04.2015 - 11.2015
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Handled over 50 incoming telephone calls, emails and chat requests.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.

Telephone Banker

Wells Fargo
Columbia, SC
08.2013 - 11.2014
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Processed paperwork for new accounts and transactions with high degree of accuracy.
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Executed wire transfers, stop payments and account transfers.

Education

HS Diploma -

Swansea High School
Swansea, SC
05.1995

Skills

  • Building Customer Trust and Loyalty
  • Customer Support
  • Correcting Discrepancies
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Inbound and Outbound Calling
  • Critical Thinking
  • Skilled in Microsoft Office
  • Proactive Self-Starter

Timeline

Customer Service Associate

Alorica
08.2021 - 08.2022

Home Health Aide

Key Choice
04.2018 - 08.2021

Front Desk Agent

Country Inn&Suites
01.2017 - 04.2018

Telephone Banker

First Citizens
04.2015 - 11.2015

Telephone Banker

Wells Fargo
08.2013 - 11.2014

HS Diploma -

Swansea High School

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Tasha Hooper