Tasha Horn-Dupree

• Serving as primary point of contact for legal clients while ensuring a high level of professionalism.
• Monitoring the progress of orders to provide client with accurate updates regarding orders.
• Providing prompt responses to clients regarding issues or inquiries.
• Analyzing documents for errors to prevent delays in processing.

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• Serving legal requests to facilities, while ensuring to comply with HIPPA Regulations.
• Contacting custodians to obtain status updates, inquiry about fees for production, and or provide any additional documents needed to process requests.
• Requesting payment for production of records from custodians or services that we may have obtained such as process servers or notaries.
• Providing Account Managers with any and all updates regarding requests through various methods such as emails, or statuses.

• Supervised daily operations to ensure compliance with company standards and policies.
• Trained and mentored staff on customer service excellence and operational efficiency.
• Implemented inventory management practices to reduce waste and optimize supply usage.
• Conducted regular performance evaluations to enhance team productivity and morale.
• Developed employee schedules to align with peak business hours for improved service delivery.
• Assisted in resolving customer complaints promptly, maintaining high satisfaction levels.
• Collaborated with management to streamline processes, resulting in enhanced workflow efficiency.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Analyzed and organized patient medical records for accuracy and compliance with healthcare regulations.
• Implemented electronic health record (EHR) systems to streamline data retrieval and improve operational efficiency.
• Conducted regular audits of medical documentation to ensure adherence to quality standards and regulatory requirements.
• Collaborated with healthcare providers to resolve discrepancies in patient information and enhance record integrity.

• Managed electronic medical records systems to ensure accurate patient data retrieval and storage.
• Organized physical files to enhance accessibility and maintain compliance with HIPAA regulations.
• Collaborated with healthcare staff to streamline medical record requests and improve turnaround time.
• Trained new personnel on file management procedures and documentation standards for efficiency.
• Implemented best practices for document handling, reducing errors in patient information processing.
• Delivered charts to assigned areas of hospital by following established routing procedures.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.

• Organized and maintained filing systems for patient records, ensuring compliance with healthcare regulations.
• Processed incoming documents and requests efficiently to support operational workflows across departments.
• Collaborated with team members to establish best practices for document management and retrieval processes.
• Trained new staff on filing procedures, enhancing overall team efficiency and accuracy in document handling.