Tasha Horst
Waynesboro,PA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
Work History
Owner
Appalachian Contracting Services, LLC
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Associate Broker
Cades Cove, LLC - Iron Valley Real Estate
03.2020 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted clients in negotiating contracts for optimal results, ensuring their interests were protected throughout the process.
- Continually updated marketing materials to maintain a compelling brand image that attracted new clients and retained existing ones effectively.
- Implemented innovative marketing techniques that showcased properties in their best light, driving interest from prospective buyers and increasing chances of selling quickly at desirable prices.
- Successfully closed deals in a timely manner by facilitating smooth communication between parties involved in transactions while minimizing delays or complications.
- Expanded referral network by attending industry events, building professional relationships with fellow brokers and agents, leading to increased business opportunities.
- Handled daily duties for out-of-office agents, carefully maintaining business standards and quality levels.
Real Estate Agent
RE/MAX
06.2017 - 03.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Administrative Assistant
Alpha Media Holdings
10.2015 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Bartender
Cascade American Legion
04.2008 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress/Bartender
Eagles Club Inc
03.2006 - 08.2013
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Strategic Planning
- Marketing
- Business Development
- Business Administration
- Administrative Oversight
- Human Resources
- Customer Service
- Driven and Determined
Additional Information
Associate Broker in Pennsylvania, Maryland & West Virginia
Timeline
Owner
Appalachian Contracting Services, LLC
01.2023 - Current
Associate Broker
Cades Cove, LLC - Iron Valley Real Estate
03.2020 - Current
Real Estate Agent
RE/MAX
06.2017 - 03.2020
Administrative Assistant
Alpha Media Holdings
10.2015 - 06.2017
Bartender
Cascade American Legion
04.2008 - 10.2015
Waitress/Bartender
Eagles Club Inc
03.2006 - 08.2013
High School Diploma -
Waynesboro Area Senior High School
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