Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Ivey

Greensboro,NC

Summary

Responsible Office Associate proficient in time management and experienced in combining management and customer service expertise. Passionate and motivated, with a drive for excellence. 20 years in Retail/Customer Service and Invoice Office Manager positions. Customer and Personal Service Clerical Administration and Management Coordination Time Management Reading Comprehension Mathematics Management of Personnel Resources Active Learning Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Apparel Associate

Walmart Stores Inc
11.2022 - Current
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Plan, administer and control budgets for contracts, equipment and supplies
  • Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
  • Increased customer satisfaction by assisting with clothing selections and providing personalized fashion advice.
  • Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
  • Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
  • Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Supported store operations through effective communication with both front-end associates and backroom staff to ensure smooth workflow.
  • Participated in ongoing product training sessions to maintain current knowledge of trends, styles, and available products in the apparel industry.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.

Personnel Manager

Walmart Stores Inc
05.2020 - 11.2022
  • Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
  • Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
  • Enhanced talent acquisition efforts through targeted recruitment strategies, attracting top candidates for key positions.
  • Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
  • Reduced turnover rates by fostering a positive work environment with regular team-building activities and open communication channels.
  • Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
  • Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.

General Merchandise Supervisor

Walmart Stores Inc
04.2018 - 05.2020
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Streamlined inventory management process for improved efficiency and reduced waste.
  • Led a team of employees, ensuring proper training and adherence to company policies.
  • Developed strong relationships with vendors for better pricing and product availability.
  • Implemented effective merchandising strategies to maximize sales and profitability.
  • Enhanced store layout for optimal product visibility and customer convenience.
  • Conducted regular performance evaluations, offering feedback and support for employee growth.
  • Managed budgeting and financial reporting processes, maintaining fiscal responsibility for the department.
  • Ensured compliance with safety regulations, minimizing accidents and creating a safe work environment.
  • Collaborated with other supervisors to plan promotional events and sales initiatives.
  • Addressed internal conflicts professionally, fostering a positive workplace culture among team members.
  • Mentored junior employees, sharing expertise in merchandising techniques and customer service best practices.

Merchandise Reconciliation Associate

Walmart Stores Inc
08.2016 - 04.2018
  • Enhanced merchandise tracking accuracy by implementing a comprehensive inventory management system.
  • Streamlined reconciliation processes for improved efficiency and reduced discrepancies in stock records.
  • Maintained accurate documentation of merchandise movement to ensure proper accountability and reduce losses.
  • Collaborated with cross-functional teams to resolve inventory discrepancies, ensuring smooth operations and minimal delays.
  • Identified trends in inventory discrepancies, recommending process improvements to reduce future errors.
  • Assisted with physical inventory counts, verifying the accuracy of electronic records and reconciling any variances found.
  • Provided regular reports on merchandise reconciliation activities, highlighting areas of concern and suggesting corrective actions for management review.
  • Conducted periodic audits of inventory records to maintain data integrity and compliance with company policies.
  • Liaised with suppliers to address shipment discrepancies, facilitating timely resolution and minimizing impact on store operations.
  • Contributed to the reduction of shrinkage rates by diligently monitoring merchandise movement and promptly addressing any discrepancies discovered during reconciliation efforts.

Invoice Office Manager

Walmart Stores Inc
08.2013 - 08.2016
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.

Department Manager, Jewelry, Shoes and Lingerie

Walmart Stores Inc
06.2009 - 08.2013
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

Department Manager, Health and Beauty Aids

Walmart Stores Inc
12.2004 - 06.2009
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Customer Service Manager

Walmart Stores, Inc
04.1995 - 12.2004
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

High School Diploma - Required

Northwest Halifax High School
leton, Li, NC
Jun 1989

Associate of Applied Science - Accounting

Guilford Technical Community College
Jamestown, NC
May 2012

Skills

  • Promotions Coordination
  • Fashion Knowledge
  • Computer Literacy
  • Brand Awareness
  • Problem Solving
  • Conflict Resolution
  • Multitasking Abilities
  • Order Processing
  • Loss Prevention
  • Organizational Skills
  • Garment Care
  • Teamwork Abilities
  • Stock Replenishment
  • Performance Metrics
  • Decision Making
  • Store Maintenance
  • Visual Merchandising
  • Cash Handling
  • Time Management
  • Inventory Management
  • Customer Service
  • Attention to Detail
  • Product Knowledge
  • Customer Needs Assessment
  • Seasonal Displays
  • Product Processing
  • Pricing
  • Customer Assistance
  • Payment Processing
  • Retail Merchandising
  • Store Organization
  • Merchandise Receiving and Handling
  • Basic Mathematics
  • Product Merchandising
  • POS Software
  • Order Management
  • Retail Metrics and Goals
  • Decision-Making
  • Merchandise Recommendations
  • Computer Proficiency and Microsoft Office
  • Friendly and Helpful
  • Team Leadership
  • Excellent Written and Verbal Communication
  • Register Opening and Closing
  • Cash Register Operation
  • Reliable and Responsible

Timeline

Apparel Associate

Walmart Stores Inc
11.2022 - Current

Personnel Manager

Walmart Stores Inc
05.2020 - 11.2022

General Merchandise Supervisor

Walmart Stores Inc
04.2018 - 05.2020

Merchandise Reconciliation Associate

Walmart Stores Inc
08.2016 - 04.2018

Invoice Office Manager

Walmart Stores Inc
08.2013 - 08.2016

Department Manager, Jewelry, Shoes and Lingerie

Walmart Stores Inc
06.2009 - 08.2013

Department Manager, Health and Beauty Aids

Walmart Stores Inc
12.2004 - 06.2009

Customer Service Manager

Walmart Stores, Inc
04.1995 - 12.2004

High School Diploma - Required

Northwest Halifax High School

Associate of Applied Science - Accounting

Guilford Technical Community College

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Tasha Ivey