Summary
Overview
Work History
Education
Skills
Timeline
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TASHA JACKSON

Buckeye,AZ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

9
9
years of professional experience

Work History

Resolution Coordinator II

Walmart INC
10.2021 - Current
  • Scored in top percentile to be able to assist in Private Brands II offline team pilot.
  • Skilled at working independently and collaboratively in a team environment.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Excellent communication skills, both verbal and written.

Associate Team Leader

H&R Block
10.2020 - 01.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Held weekly team meetings to inform team members on company news and updates.

Assistant General Manager

Travel Centers of America
03.2019 - 04.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

General Manager

Subway -Davis Travel Center
09.2017 - 02.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Assistant/General Manager

Hardee's
04.2015 - 09.2017
  • Assisted in recruiting, hiring and training of team members.
  • Mentored and motivated team members to achieve challenging business goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Nottoway High School
Crewe, VA

Skills

  • Office Meetings
  • Interoffice Correspondence
  • Product Knowledge
  • Issue Triaging
  • Active Listening
  • Service Delivery
  • Customer Communication
  • Employee Timesheet Processing
  • Customer Feedback
  • Customer Complaint Resolution
  • Call Control

Timeline

Resolution Coordinator II

Walmart INC
10.2021 - Current

Associate Team Leader

H&R Block
10.2020 - 01.2021

Assistant General Manager

Travel Centers of America
03.2019 - 04.2020

General Manager

Subway -Davis Travel Center
09.2017 - 02.2019

Assistant/General Manager

Hardee's
04.2015 - 09.2017

High School Diploma -

Nottoway High School

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TASHA JACKSON