Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Jackson

BUCKEYE,AZ

Summary

Talented kitchen leader offer over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Overview

10
10
years of professional experience

Work History

Resolution Coordinator II

Walmart INC
10.2021 - Current
  • Prepare reports for resolutions provided as well as maintain records of all status and developmental goals for customers and/or suppliers
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
  • Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
  • Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.

Associate Team Leader

H&R Block
10.2020 - 02.2021
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management.

Assistant General Manager

Travel Centers of America
03.2019 - 04.2020


  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

General Manager

Subway -Davis Travel Center
09.2017 - 02.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Assistant/General Manager

Hardee's
03.2015 - 09.2017
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.


Education

High School Diploma -

Nottoway High School
Crewe, VA

Skills

  • Food Service Safety Training
  • Food Service Background
  • Food Service Oversight
  • Food service expertise
  • Food service standards
  • Food Service Equipment Maintenance
  • Food Service Cleaning
  • Food Portion Specification
  • Food Handler's Permit

Timeline

Resolution Coordinator II

Walmart INC
10.2021 - Current

Associate Team Leader

H&R Block
10.2020 - 02.2021

Assistant General Manager

Travel Centers of America
03.2019 - 04.2020

General Manager

Subway -Davis Travel Center
09.2017 - 02.2019

Assistant/General Manager

Hardee's
03.2015 - 09.2017

High School Diploma -

Nottoway High School

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Tasha Jackson