Tasha V. Jackson
V
Little Rock
Summary
Ambitious individual pursuing new career environment to utilize diverse expertise and hands-on capabilities in business operations, customer support, and financial accounting
Overview
19
19
years of professional experience
Work History
FMLA Specialist
Consolidated Administrative Services
04.2025 - 10.2025
- Interpret and administer the FMLA leave program, the state leave programs
- Work closely with associates to ensure that HIPAA and Employee Privacy Guidelines are followed and effectively executed.
- Administer aspects of leave and other employee benefits programs.
- Developed and implemented process improvements to enhance operational efficiency.
- Analyzed data to identify trends and recommend strategic initiatives.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Mentored junior staff on best practices and standard operating procedures.
- Facilitated training sessions to ensure adherence to compliance and regulatory standards.
- Followed all company policies and procedures to deliver quality work.
Main Office Secretary
Little Rock School District
08.2022 - 04.2025
- Answered multi-line phone systems, routed calls, and greeted visitors.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Maintained all room assignments and class load information within administrative guidelines as directed.
- Well-informed of APSCN Financial and E-School
- Prepared requisitions and warehouse requests
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated schedules, appointments, and meetings, optimizing time management for administrative personnel.
- Developed and maintained filing systems, enhancing document retrieval and record-keeping efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Implemented office procedures, promoting consistent practices and improving overall productivity.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Participated in continuous improvement efforts aimed at refining internal processes to promote optimal performance.
- Maintained a well-organized filing system for easy document retrieval, improving overall office productivity.
- Assisted in budget preparation and financial tracking, aiding in cost control efforts for the organization.
- Supported executive team members by managing calendars, scheduling appointments, and organizing travel arrangements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Registrar
Mabelvale Middle School
09.2019 - 07.2022
- Maintained student records such as attendance and grades
- Responsible for student registration and withdrawal of students
- Requested records for new students transferring from other schools
- Provided student records to the schools when requested
- Managed student enrollment processes, ensuring accurate record-keeping and compliance with district policies.
- Developed and implemented efficient registration procedures to streamline data entry and improve accuracy.
- Coordinated communication between students, parents, and faculty regarding registration requirements and deadlines.
- Trained and mentored new staff on registration systems and data management protocols.
- Analyzed enrollment trends to inform strategic planning and resource allocation for academic programs.
- Oversaw maintenance of student records, ensuring confidentiality and adherence to legal regulations.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
School Secretary/Bookkeeper
Blytheville Public Schools
09.2012 - 01.2019
- Responsible for the daily attendance of students and staff
- Worked very closely with budgets and financial statements
- Accepted and deposited funds for student activities and school supplies
- Maintained office supplies, ordered, and dispensed school supplies
- Managed daily administrative operations to ensure efficient school office functionality.
- Coordinated communication between staff, students, and parents to facilitate streamlined information flow.
- Maintained accurate student records using electronic management systems to enhance data integrity.
- Developed and implemented office procedures to improve workflow and productivity across the school.
- Assisted in scheduling meetings and events, optimizing time management for school staff.
- Oversaw inventory management of office supplies, ensuring availability of essential materials.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Supported budget management processes by tracking expenses, identifying cost-saving measures, and assisting with annual reporting requirements.
- Assisted in preparation of financial reports, contributing to school's budgeting and financial planning efforts.
- Enhanced school's communication efficiency by developing and maintaining comprehensive database of student and faculty contact information.
- Facilitated smooth enrollment process for new students, ensuring all necessary paperwork was completed and processed.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Coordinated school events, resulting in increased community engagement and participation.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
Office Manager
KIPP Blytheville College Preparatory School
05.2010 - 03.2012
- Kept students' records up to date, Arkansas Public School Computer Network (APSCN)
- Responsible for all office aspects including nursing, bookkeeping, and recruitment
- Streamlined office operations to enhance daily efficiency and support school administration.
- Coordinated communication between staff, parents, and external partners to foster positive relationships.
- Managed scheduling and logistics for school events, ensuring smooth execution of activities.
- Implemented electronic filing systems to improve document management and retrieval processes.
- Oversaw inventory management, ensuring adequate supplies for classroom and office needs.
- Developed and enforced office protocols to enhance compliance and operational consistency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Payroll Coordinator
Mississippi County Hospital Systems
04.2007 - 05.2010
- Prepared and reviewed to ensure the accuracy of every aspect of biweekly payroll
- Responsible for payroll-related taxes and garnishment benefits
- Prepared and processed W-2s and end-of-the-year reports
- Complied with the information for various biweekly, quarterly, and monthly reports related to payroll
- Coordinated payroll processing, ensuring accuracy and compliance with federal and state regulations.
- Managed employee timekeeping and attendance records, streamlining data collection and reporting.
- Reviewed and reconciled payroll discrepancies, enhancing accuracy and reducing errors.
- Implemented process improvements to increase payroll efficiency and reduce processing time.
- Collaborated with HR to facilitate new employee onboarding and payroll setup.
- Developed payroll reports for management, providing insights for strategic decision-making.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
- Coordinated bi-weekly payroll for up to Number personnel.
- Partnered with external auditors during periodic reviews, providing necessary documentation to ensure clean audit results related to payroll transactions.
- Reconciled accounts, managed deposits, and tracked expenses.
- Ensured accurate payroll disbursements by closely monitoring tax deductions, benefit deductions, and garnishments.
Education
Diploma - Office Technology and Computer Information Systems
Arkansas Northeastern College
Burdette, Arkansas01.1997
Skills
Customer relations
Timeline
FMLA Specialist
Consolidated Administrative Services
04.2025 - 10.2025
Main Office Secretary
Little Rock School District
08.2022 - 04.2025
Registrar
Mabelvale Middle School
09.2019 - 07.2022
School Secretary/Bookkeeper
Blytheville Public Schools
09.2012 - 01.2019
Office Manager
KIPP Blytheville College Preparatory School
05.2010 - 03.2012
Payroll Coordinator
Mississippi County Hospital Systems
04.2007 - 05.2010
Diploma - Office Technology and Computer Information Systems
Arkansas Northeastern College