Tasha James
Summary
Results-driven Automotive Service Advisor with over 5 years of experience in delivering exceptional customer service and optimizing vehicle repair processes. Skilled in building strong client relationships, managing service schedules, and achieving sales targets. Proficient in CDK and Tekion, with a proven track record of improving customer satisfaction and driving repeat business.
Overview
13
13
years of professional experience
Work History
Service Advisor
Nissan of Lewisville
11.2016 - Current
- Greet and assist customers in person as well as over the phone
- Book out repair orders for the service advisors
- Create repair orders and purchase orders
- Handle daily cash, check and credit deposit
- Input data relating to sales and service
- Work with credit and accounting departments to ensure accuracy and efficiency of service sales and financial transactions
Reservations Associate
TelVista
10.2015 - 11.2016
- Managed a high-volume of inbound customer calls
- Addressed and resolved customer product complaint empathically and professionally
- Answered a consistent flow of customer calls; up to10 calls in queue per hour
- Resolved service, pricing, technical problem for customers by asking clear and specific questions
- Defused volatile customer situations calmly and courteously
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
Sales Associate
Sally Beauty Supply
09.2015 - 12.2015
- Communicated with customers by telephone email or in person in order to provide information about products and service, or to obtain details of complaints
- Contacted customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Checked to ensure appropriate changes were made to resolve customers' problems
- Kept records of customer interactions and transactions, recorded details of inquiries, complaints and comments as well as actions taken
- Resolved franchisees service or billing complaints by receiving and processing the proper paperwork to obtain credit on account or replacement product
Customer Service Representative/ Cashier
Babies R Us
06.2012 - 05.2014
- Greeted customers, directed patrons to desired merchandise, and answered questions about company policies on pricing, returns, refunds, and exchanges
- Operated cash registers for cash and credit card machines
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
Education
High school or equivalent -
College of Alameda
Alameda, CASkills
- Work well in high pressure environments
- Self-starting, analytical, well-organized, problem solver and quick learner
- Proficient in Microsoft Applications including: Word, Excel, Access and Outlook
- Team Lead
- Customer Service
- Service writing
- Dealership experience
- Phone etiquette
- Customer support
- Auto estimating
Timeline
Service Advisor
Nissan of Lewisville
11.2016 - Current
Reservations Associate
TelVista
10.2015 - 11.2016
Sales Associate
Sally Beauty Supply
09.2015 - 12.2015
Customer Service Representative/ Cashier
Babies R Us
06.2012 - 05.2014
High school or equivalent -
College of Alameda
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