TASHA JEFFRIES
Augusta,GA
Summary
Dedicated health education professional eager to leverage a strong understanding of health promotion principles, theories, and best practices. Skilled in creating educational materials and delivering presentations with a sharp eye for detail. Strong interpersonal skills for building positive relationships with a focus on counseling. Personable with a strong work ethic.
Overview
17
17
years of professional experience
Work History
Benefit Advisor III
Unum
12.2019 - Current
- Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
- Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
- Served as knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high trust and loyalty.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Benefits Specialist III responsible for helping Claimant with disability and life claims, and VB admin policies
- Along with conducting phone interviews on various questions and providing quality information on short-term, long-term, whole-life, and death benefits status.
Public Health Internship
Blanchfield Army Community Hospital
03.2019 - 12.2019
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures through contact tracing interviews, data collection, and analysis of trends for STIs and other Communicable Diseases.
- Enhanced quality by implementing rigorous inspection processes and utilizing specialized equipment for accurate measurements during Child Youth Service inspections with Public Health Nurse.
- Ensured compliance with OSHA, EPA, and other regulatory agencies through meticulous record-keeping and reporting while assisting with Tobacco Cessation and Vaping health program.
- Reduced occurrence of accidents by implementing safety training programs for employees.
- Improved community health awareness by conducting educational workshops and presentations for Active-Duty Soldiers, Staff, Faculty, and Families.
- Assisted in reducing healthcare disparities by identifying barriers to care and connecting clients with appropriate resources.
- Raised awareness of public health issues through organizing workshops, seminars, and presentations.
- Improved workplace safety measures by conducting regular inspections and risk assessments.
Medical Coding/billing
Premier Medical Group
08.2015 - 08.2016
- Responsible for submitting medical claims to insurance companies and payers, such as Blue Cross Blue Shield, Medicare, and Medicaid, along with various other insurance payers.
- Explain in great detail issues on claim, and how to obtain correction and or payments in resolving any outstanding charges or incorrect Current Procedural Terminology (CPT) code
- Enhanced medical coding accuracy by implementing thorough review process and cross-checking system.
- Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Medical Coding/billing
Children's Healthcare of Atlanta
09.2014 - 08.2015
- Responsible for reviewing uniform billing (UB) and Explanation of Benefits (EOB) on medical claims to insurance companies and payers such as BCBS, mainly as priority payer.
- Explain in detail issues on claims and how to obtain corrections and/or payments to resolve any outstanding charges or incorrect CPT codes.
- Streamlined billing processes by implementing efficient coding practices, reducing errors, and improving revenue generation.
- Increased accuracy in medical claims submissions by conducting thorough patient records and insurance information reviews.
- Enhanced compliance with industry regulations by staying up to date on medical billing and coding guidelines changes.
Underwriter
Wells Fargo
09.2011 - 01.2014
- Enhanced underwriting efficiency by implementing automated system for managing application data.
- Improved risk assessment accuracy by reviewing loan applications and financial documents thoroughly.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Collaborated with loan officers to clarify applicant information and expedite underwriting process.
- Enhanced risk assessment accuracy by conducting thorough reviews of credit reports, employment history, and income verification documents.
- Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage in Veteran Assistant (VA) loans.
Medical Coding/billing
The Outsource Group
09.2007 - 09.2011
- Responsible for reviewing UB and EOB on medical claims to insurance companies and payers such as BCBS mainly as priority payer.
- Explain in great detail issues on claims and how to obtain corrections and/or payments to resolve any outstanding charges or incorrect CPT codes.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Optimized revenue generation through diligent monitoring of denied claims resubmitting corrected information when needed.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of coding and billing processes.
Education
Master of Science - Public Health
Benedictine University
Lisle, IL01.2019
Bachelor of Arts in Health Education, BA -
Ashford University
San Diego, CA07.2017
Skills
- Policy Interpretation
- Prevention strategies
- Community Outreach
- Inspections and Interviews
- HIV awareness
- Health Promotion
- Contact tracing
- Educational health fairs
- Sales and marketing
- Customer and personal service
- Public speaking
- Verbal and written communication
References
- Prencitta Craig, 251-382-3526, Supervisor City of Mobile Police Department
- Rosemary Hall, 251-610-9357, Accountant Mobile Corps of Engineer
Timeline
Benefit Advisor III
Unum
12.2019 - Current
Public Health Internship
Blanchfield Army Community Hospital
03.2019 - 12.2019
Medical Coding/billing
Premier Medical Group
08.2015 - 08.2016
Medical Coding/billing
Children's Healthcare of Atlanta
09.2014 - 08.2015
Underwriter
Wells Fargo
09.2011 - 01.2014
Medical Coding/billing
The Outsource Group
09.2007 - 09.2011
Master of Science - Public Health
Benedictine University
Bachelor of Arts in Health Education, BA -
Ashford University
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