Summary
Overview
Work History
Education
Skills
Timeline
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Tasha Johnson

Pascagoula,MS

Summary

Dynamic professional with a proven track record at Always Money, excelling in customer service and team development. Leveraged critical thinking and call center experience to enhance customer satisfaction and drive revenue growth. Achieved consistent improvements in client loyalty and operational efficiency, demonstrating a strong ability to resolve conflicts and manage financials effectively.

Overview

26
26
years of professional experience

Work History

CSR

World Finance
10.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Responded to customer requests for products, services, and company information.

Branch Manager

Always Money
01.2022 - 10.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Branch Manager

Mississippi Title Loans
07.2020 - 01.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Server

Waffle House Restaurant
03.1999 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Pascagoula High
Pascagoula, MS

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Professional telephone demeanor
  • Conflict Resolution
  • Customer Relations
  • Payment Processing
  • Data Entry
  • Office equipment proficiency
  • Call Management
  • Problem Resolution
  • Team Development
  • Money handling abilities

Timeline

CSR

World Finance
10.2024 - Current

Branch Manager

Always Money
01.2022 - 10.2024

Branch Manager

Mississippi Title Loans
07.2020 - 01.2022

Server

Waffle House Restaurant
03.1999 - 03.2018

Pascagoula High

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Tasha Johnson