Tasha Jones
Lancaster,TX
Summary
I am a dynamic team leader experienced in guiding diverse teams in creating and improving processes to increase efficiency and productivity. I have a proven track record of driving successful project outcomes and favorable business results. I am also skilled in leveraging technology and data to assist teams in driving innovative solutions. My focus is on understanding the customer's needs. Proficient in cutting-edge technologies, I possess a passion for continuous learning.
Overview
22
22
years of professional experience
Work History
Technology Analyst
State Farm
11.2016 - Current
- Understands the Modernized SF Billing solution
- Designed and implemented the Money Movement User Interface (MM UI) to reduce lapse/cancellations related to SF Billing misapplied payments, resulting in the redirection of more than $100,000 and counting of customer premiums.
- Led a team of 6 Engineers as the Product Owner in agile methodology.
- Managed the product backlog, prioritized stories, and served as the liaison to map technologies to the customer experience.
- Influences the business as the primary point of contact for stakeholders (i.e. Billing Ops-ECC, Underwriting, Payment Center, CCC, Agency, P&C Personal/Business Lines, Legacy Lines of Business- Auto, Fire, SFPP).
- Collaborates with consumers to enhance business curriculums and produce systematic solutions.
- Builds and maintains relationships with external vendor representatives and internal stakeholders, both within and outside of the B&P Department, to ensure agreement on system principles.
- Fulfilled the role of staff assistant, contributed to leadership discussions, and explored new technical concepts
Test Analyst, IT
State Farm
07.2015 - 11.2016
- Selected as the first Test Analyst in ET B&P located at the CityLine Hub to lead peers and assist with driving the vision.
- Coordinated the Director's staff meetings.
- Conducted interviews and influenced the selection of new hires.
Test Analyst, IT
State Farm
01.2008 - 07.2015
- Utilized creative thinking and innovative approaches while building business relationships to create a company-initiated move, allowing me to support Corporate and Business Operations, as a remote worker in the Insurance Support Center (ISC), supporting Payment Center tests.
- Investigated technical issues and conducted software compatibility tests; tests were executed using vendor-supported equipment/software in the ISC Payment Center and validation related to its integration into internal systems.
Business Analyst
State Farm
07.2005 - 12.2007
- Led the acquisition of new vendor-supported hardware/software, in the ISC- Payment Centers, to assist in the investment of millions of dollars in customer premiums.
- Built relationships with vendors and internals to ensure successful project outcomes.
Finance Trainee
State Farm
07.2003 - 07.2005
- Supervised direct reports exercising the coordination and administration of tasks to achieve department and employee goals.
- Created reusable detailed training curriculum to bring new hires up to speed with Enterprise Accounting practices and/or the production of accurate journal entries.
- Absorbed knowledge of Enterprise financial business practices, reporting, and communications which I still use.
Education
Bachelor of Science (B.S.) - Computer Information Systems/Accounting
Grambling State University
Grambling, Louisiana05.2003
Skills
- Agile methodology
- Project management
- Systems analysis
- Technical analysis
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Relationship building
- Continuous improvement
- Disaster recovery
Accomplishments
- Contributes to the continuous state group rollouts
- Visionary behind the creation of the Money Movement UI that redirects misapplied payments to and from SF Billing
- Influenced the migration of products to Amazon Web Services
- Validated the end to end flows that created a systematic Lyft transaction
- First Test Analyst hired at CityLine to represent ET Billing and Payments
Timeline
Technology Analyst
State Farm
11.2016 - Current
Test Analyst, IT
State Farm
07.2015 - 11.2016
Test Analyst, IT
State Farm
01.2008 - 07.2015
Business Analyst
State Farm
07.2005 - 12.2007
Finance Trainee
State Farm
07.2003 - 07.2005
Bachelor of Science (B.S.) - Computer Information Systems/Accounting
Grambling State University
I AM WHO I AM
- Democratic Leader
- Customer Focused
- Relationship Builder
- Growth Mindset
- Results-Oriented
- Flexible Thinker
- Persistent
CAREER HIGHLIGHTS
- 2 years of leadership experience
- 8+ years of agile methodology experience
- 19+ years leading design and activations of Enterprise initiatives
- 20+ years of Enterprise Technology experience
- 20+ years of engagement with vendors
DEPARTMENTS
- Accounting Operations
- Enterprise Technology- Billing and Payments
DEVELOPMENT
- Debuts in a recruiting video to promote the Enterprise brand/culture
- An active member of the ET Grambling State University Campus Team to attract Technology majors
- HR&D Brand Team Exposure
- Diversity and Inclusion
- Mentor/Mentee
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