Tasha Kibler
Staten Island,NY
Summary
Dynamic leader with a proven track record at Equinox, excelling in performance management and team collaboration. Spearheaded safety initiatives and training programs, enhancing operational efficiency and emergency preparedness. Recognized for cultivating high-performing teams and driving significant sales growth through effective inventory control and customer relationship management. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Equinox
New York, NY
08.2024 - Current
- Demonstrate strong leadership by overseeing operations across two prestigious locations (Orchard Street and Tribeca), driving team performance to exceed Front Desk services, and operational goals.
- Foster a culture of continuous improvement through targeted training programs, coaching, and performance management to build high-performing teams.
- Partner with building management and maintenance to ensure smooth operations, while leading compliance initiatives, safety drills, and emergency preparedness efforts.
- Spearheaded the installation of a new AED unit at Tribeca, improving emergency readiness and safety awareness within the team.
- Manage and update safety protocols, training materials, and emergency kits, ensuring all staff are well-prepared and aligned with operational procedures.
- Lead weekly meetings with building management and maintenance teams to align on priorities, delegate tasks, and provide ongoing coaching to improve team performance and communication.
STORE DIRECTOR
Rebag
New York, NY
10.2023 - 04.2024
- Conducted weekly and monthly inventory audits to ensure accuracy and maintain optimal stock levels.
- Provided weekly one-on-one coaching and ongoing sales training to improve individual performance and drive team success.
- Led by example to cultivate a high-performance sales culture, consistently exceeding sales and productivity targets.
- Established clear sales goals and performance expectations, ensuring consistent follow-through and measurable business growth.
- Mentored team members on selling techniques, UPT (Units Per Transaction) strategies, and customer engagement to drive results and accountability.
- Oversaw daily store operations including inventory control, visual merchandising, and store presentation to maximize sales opportunities.
- Recruited, trained, and developed top-performing associates, equipping them to succeed in a fast-paced retail environment.
- Demonstrated strong product knowledge on the sales floor to build lasting customer relationships and drive repeat business.
STORE MANAGER
Astrid and Miyu
New York, NY
01.2023 - 10.2023
- Managed multiple departments within the boutique, fostering collaboration to ensure seamless operations at the point of sale (POS), while aligning each team’s goals to drive sales and operational efficiency.
- Led recruitment, hiring, and training initiatives for new staff, ensuring they were equipped with the tools and knowledge to succeed, contributing to a high-performing team culture.
- Created and executed monthly boutique events, driving customer engagement and increasing foot traffic while reinforcing brand identity and sales objectives.
- Revamped operational systems and training programs, utilizing strong organizational skills to enhance team performance, streamline processes, and improve overall sales metrics.
- Focused on sales optimization by analyzing store performance data, training staff in advanced sales techniques, and implementing UPT-driving strategies to enhance customer experience and maximize revenue.
- Developed and implemented performance-based goals for employees, offering targeted coaching and feedback to promote a culture of excellence, accountability, and continuous growth.
- Streamlined inventory management processes, minimizing inefficiencies and ensuring product availability consistently met customer demand.
- Strengthened brand loyalty through personalized customer relationship management and tailored service, cultivating repeat business and long-term customer satisfaction.
- Ensured compliance with SOPs, safety regulations, and maintenance schedules, contributing to smooth store operations and a safe, efficient work environment.
- Developed and executed comprehensive training programs focused on product knowledge, daily responsibilities, and achieving sales goals, ensuring staff were fully prepared to drive store success.
ASSISTANT STORE MANAGER
Adore Me
Staten Island, NY
11.2021 - 12.2022
- Played a key role in driving a high-performance sales environment, coaching staff on upselling, customer engagement, and UPT strategies to exceed revenue targets.
- Led training sessions to enhance product knowledge, sales techniques, and customer service skills, ensuring the team maintained a competitive edge in a fast-paced retail environment.
- Demonstrated strong organizational skills by managing HR, compliance, and safety protocols, ensuring operational efficiency and regulatory adherence.
- Contributed to marketing campaigns and promotional efforts, using social media to drive traffic and sales while engaging customers in brand-related conversations.
- Worked closely with senior management to develop sales and performance targets, supporting employees in achieving those goals through continuous development and motivation.
- Developed and implemented comprehensive training programs focused on product knowledge, daily operational responsibilities, and achieving sales targets.
E-COMMERCE SPECIALIST
Paul Smith
New York, NY
10.2020 - 02.2021
- Optimized product data and e-commerce strategies to drive online sales, ensuring seamless customer experience through pricing adjustments, promotions, and clear product descriptions.
- Played a critical role in analyzing sales data, identifying opportunities for growth, and working with marketing teams to maximize digital sales performance.
- Utilized strong organizational and communication skills to collaborate cross-functionally and ensure that e-commerce operations ran smoothly and efficiently.
- Responded promptly to customer inquiries, maintaining high satisfaction levels and ensuring a positive shopping experience.
ASSISTANT STORE MANAGER
Paul Smith
New York, NY
11.2018 - 03.2020
- Led performance evaluations and training programs to build a high-performing sales team, emphasizing customer-centric sales techniques and UPT strategies.
- Fostered an environment focused on productivity, team engagement, and organizational efficiency, resulting in record sales and operational improvements.
- Implemented inventory control measures, reducing shortages and discrepancies to just 1% over six months while improving overall store profitability.
- Developed staff training plans that aligned with business objectives, empowering team members to exceed sales targets and improve customer satisfaction.
RETAIL SALES THIRD KEY HOLDER / STOCK MANAGER
Paul Smith
New York, NY
06.2017 - 11.2018
- Demonstrated excellent organizational skills by managing stock levels, restocking inventory, and ensuring proper display and pricing of merchandise.
- Worked closely with sales leadership to execute promotional strategies and pricing adjustments that supported sales targets and customer engagement.
- Maintained accurate inventory and performed stock audits, reducing discrepancies and supporting operational efficiency.
Education
Associate of Arts - Psychology
BMCC
New York, NY06-2021
Skills
- Leadership
- Performance management
- Inventory control
- Staff training
- Emergency preparedness
- Team collaboration
- Problem solving
- Leadership development
- Visual merchandising
- Training
- Customer relationship management
- Team building
- Payroll auditing
- Budget control
Timeline
ASSISTANT GENERAL MANAGER
Equinox
08.2024 - Current
STORE DIRECTOR
Rebag
10.2023 - 04.2024
STORE MANAGER
Astrid and Miyu
01.2023 - 10.2023
ASSISTANT STORE MANAGER
Adore Me
11.2021 - 12.2022
E-COMMERCE SPECIALIST
Paul Smith
10.2020 - 02.2021
ASSISTANT STORE MANAGER
Paul Smith
11.2018 - 03.2020
RETAIL SALES THIRD KEY HOLDER / STOCK MANAGER
Paul Smith
06.2017 - 11.2018
Associate of Arts - Psychology
BMCC