Tasha KIlpatrick
Baldwin,Alabama
Summary
Dynamic manager with a proven track record at Taco Bell, excelling in effective team leadership and strategic decision-making. Enhanced customer satisfaction and operational efficiency through innovative training and inventory management. Skilled in prioritization and scheduling, fostering a productive environment while maintaining compliance with health regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Taco Bell
10.2023 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored staff on best practices for customer engagement and food safety.
- Coordinated inventory management, ensuring optimal stock levels and reducing waste.
- Implemented operational procedures that improved team productivity during peak hours.
- Maintained compliance with health regulations through regular inspections and employee training.
- Enhanced customer satisfaction by addressing complaints and fostering a positive dining environment.
- Analyzed sales trends to optimize menu offerings and adjust staffing accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Quality Control Inspector
Brett/Robinson
05.2012 - 08.2022
- Conducted inspections on raw materials and finished products to ensure compliance with quality standards.
- Identified defects and non-conformities, documenting findings for corrective actions.
- Collaborated with production teams to implement quality control processes and improve product consistency.
- Utilized inspection tools and equipment, ensuring proper calibration and maintenance for accurate results.
- Assisted in the development of quality assurance guidelines to enhance operational efficiency.
- Trained new team members on quality inspection procedures and best practices.
- Participated in root cause analysis meetings to address recurring quality issues effectively.
- Maintained accurate records of inspections, contributing to audit preparations and compliance verification.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Rental Property Manager
Brett/Robinson Rentals
05.2003 - 05.2012
- Managed tenant relations, ensuring high satisfaction and retention rates.
- Coordinated property maintenance and repairs, optimizing response times and service quality.
- Oversaw lease agreements, ensuring compliance with regulations and timely renewals.
- Implemented cost-effective strategies for property management, enhancing overall operational efficiency.
- Conducted regular property inspections, identifying areas for improvement and immediate attention.
- Trained and mentored junior staff on best practices in property management and customer service.
- Developed marketing strategies to attract new tenants, increasing occupancy rates across managed properties.
- Analyzed market trends to adjust rental pricing strategically, maximizing revenue potential for properties managed.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
- Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
Education
GED -
PJC
Pensacola, FL05-2002
Skills
- Client support
- Effective team leadership
- Prioritization and scheduling
- Strategic decision-making
- Shift scheduling
- Schedule preparation
Certification
Serve safe
Timeline
Manager
Taco Bell
10.2023 - Current
Quality Control Inspector
Brett/Robinson
05.2012 - 08.2022
Rental Property Manager
Brett/Robinson Rentals
05.2003 - 05.2012
GED -
PJC