Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Knighten-Ramos

Clinton,LA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Practiced assisting clinical and surgical leaders with the diagnosis and treatment of acute and chronic patient conditions. Highly organized and professional in diverse routines and complex situations. Sets up and operates equipment, collects histories, and provides comfort to patients.

Overview

24
24
years of professional experience

Work History

Administrative Assistant, CCHT 3, PRECEPTOR, CNA

Fresenius Kidney Care
04.2008 - Current
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties
  • Preparing and typing routine correspondence, form letters, and reports
  • Answering telephone and routing calls to the appropriate person
  • Greeting visitors and patients as applicable and conducting them to the appropriate location or person needed
  • Setting up and maintaining filing systems and basic databases as applicable
  • Completing forms and reports as required by the various company offices and outside vendors and agencies
  • Recording the minutes of meetings and providing the resulting documents as necessary
  • Making copies of correspondence and other printed matters as required by the manager
  • Preparing purchase orders using the appropriate software application
  • Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
  • Distributing incoming mail
  • Maintaining calendar and daily schedules
  • Scheduling appointments and arranging meetings
  • Maintaining inventory of the necessary office forms and supplies
  • Assisting with various basic personnel administrative functions as needed
  • Acting as backup to other clerical personnel in the office as needed
  • Assists in the collection of Patient Statistical Profiles and Continuous Quality improvement data
  • Assist with month-end reporting requirements
  • Assist in auditing records for ongoing compliance with medical records standards.
  • Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
  • Prepare medical records for facsimile or mail related to travel, transplant, disability, and others
  • Organize travel for patients by contacting and providing requested medical records
  • Coordinates with transient patient paperwork
  • Coordinates transfer placements and confirmations along with the Clinical Manager
  • Confirm admissions paperwork is completed and sent to designated department(s) such as billing, by collecting, faxing, and scanning
  • Assist with medical appointment referrals and scheduling
  • Assist with transportation coordination and referrals
  • Ensures data entry has been completed for the crown web. Related to ESRD 2728. ESRD 2746 AND PART
  • Other duties as assigned

CCHT, PRECEPTOR

Fresenius Medical Care NA
04.2008 - Current
  • Collaborated with interdisciplinary healthcare team to develop individualized care plans for patients, optimizing treatment outcomes.
  • Developed strong relationships with patients, earning their trust through consistent professionalism and genuine empathy.
  • Delivered required oxygen by mask or cannula.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Utilized electronic health record systems proficiently for thorough documentation of patient information and treatment details.
  • Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Maintained a high level of professionalism at all times, upholding the highest standards of patient care and confidentiality.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
  • Monitored patient's vital signs and adjusted dialysis treatment parameters.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Assessed patients'' physical and emotional well-being before and after treatments, adjusting care plans accordingly for optimal outcomes.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Promoted a positive clinic atmosphere by engaging with patients during treatments, addressing questions or concerns as they arose.
  • Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
  • Instructed patients in at-home care and continued treatments.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Improved patient care by providing timely and accurate hemodialysis treatments.
  • Enhanced patient comfort during procedures through compassionate communication and careful monitoring of vital signs.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Monitored patients during surgeries and identified specific response patterns.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
  • Streamlined clinic operations by efficiently managing patient scheduling, documentation, and supply inventory.
  • Facilitated seamless transitions between shifts by providing detailed handoffs to incoming staff members regarding patient status updates or changes in treatment plans.
  • Responded to dialysis-related emergency situations under nurse supervision.
  • Utilized medical software to document and track patient progress.
  • Maintained accurate patient charts and medical records.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Assisted with dialysis technician orientation and training to promote high standard of patient care.
  • Worked closely with physicians to monitor patients'' progress and adjust treatment plans accordingly, ensuring optimal outcomes.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Contributed to a supportive work environment by assisting colleagues with tasks as needed and sharing best practices.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and enhance patient care delivery.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Provided comprehensive pre-and post-treatment assessments, identifying any potential complications and addressing them promptly.
  • Educated patients and their families on kidney disease management, empowering them to take an active role in their care.
  • Performed routine quality control and safety checks on all equipment.
  • Demonstrated strong critical thinking skills in emergency situations, implementing appropriate interventions to stabilize patients in distress.
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Obtained patient's blood samples via access site or dialysis lines.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Maintained strict adherence to infection control protocols, minimizing risk of contamination and ensuring patient safety.
  • Implemented process improvements following internal audits or regulatory inspections that led to increased efficiency within the clinic.
  • Performed dialysis access site cannulation and initiated dialysis treatment.
  • Ensured proper functioning of dialysis machines by conducting regular equipment maintenance and troubleshooting issues as needed.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.

Preceptor

Fresenius Medical Care NA
04.2008 - Current
  • Promoted student growth by providing consistent feedback on assignments and assessments.
  • Precepted new physician assistants, mid-level providers, nurse practitioners and nurses following established standards of practice and organizational policies.
  • Improved student understanding by incorporating real-life examples and case studies in lessons.
  • Enhanced learning experience through the development of engaging and interactive presentations.
  • Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
  • Maintained accurate records of student attendance, participation, and achievement for reporting purposes.
  • Collaborated with other preceptors and instructors to enhance student experience.

Customer Service Representative

Convergys
08.2005 - 12.2007
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

CNA

Ollie Steele Burden Manor
03.2003 - 12.2004
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Data Entry Clerk

Louisiana Department Of Revenue
01.2000 - 12.2002
  • Organized, sorted, and checked input data against original documents.
  • Developed and maintained databases to store customer information.
  • Completed data entry tasks with accuracy and efficiency.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Collated and organized data entry documents into filing systems for easy access.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Checked for accuracy by verifying data and records.
  • Evaluated source documents to locate needed information.
  • Used computer software to store and retrieve data.
  • Sorted documents and maintained an organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Utilized techniques for increasing data entry speed.

Education

No Degree - Business Economics

Southern University And A & M College
Baton Rouge, LA

Graphics Communications - Communications

Louisiana Technical College
Baton Rouge
05.2007

High School Diploma -

Clinton High School
Clinton Louisiana
05.1996

Skills

  • Database and Client Management Systems
  • Documentation and control
  • Data retrieval systems
  • Spreadsheet Management
  • Mail distribution
  • Schedule Management
  • Customer Relations
  • Supply Inventory Control
  • Employee Communications
  • Database entry
  • Appointment Scheduling
  • Documentation And Reporting
  • Scheduling and calendar management

Timeline

Administrative Assistant, CCHT 3, PRECEPTOR, CNA

Fresenius Kidney Care
04.2008 - Current

CCHT, PRECEPTOR

Fresenius Medical Care NA
04.2008 - Current

Preceptor

Fresenius Medical Care NA
04.2008 - Current

Customer Service Representative

Convergys
08.2005 - 12.2007

CNA

Ollie Steele Burden Manor
03.2003 - 12.2004

Data Entry Clerk

Louisiana Department Of Revenue
01.2000 - 12.2002

No Degree - Business Economics

Southern University And A & M College

Graphics Communications - Communications

Louisiana Technical College

High School Diploma -

Clinton High School
Tasha Knighten-Ramos