Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Lashway

Miamisburg,OH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

Restaurant Team Member

McDonald's
04.2023 - 11.2023
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Monitored food quality and freshness throughout day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Customer Service Supervisor

Luxottica
06.2019 - 11.2021
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Researched and corrected customer concerns to promote company loyalty.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Dispatcher

Valued Relationship Inc.
10.2017 - 12.2018
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Developed and implemented customer service policies and procedures.
  • Answered phone calls and responded to customer emails.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Waitress

BC Roosters
02.2016 - 09.2017
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Floor Supervisor

TJ Maxx, TJX Companies
10.2015 - 02.2017
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Trained new team members on proper and safe use of tools and equipment.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.

Hostess

BC Roosters
08.2011 - 07.2016
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.

Education

Bachelor of Science - Applied Psychology

Colorado Christian University
Lakewood
07.2025

High School Diploma -

Miamisburg High School
Miamisburg, OH
05.2014

Skills

  • Complex Problem-Solving
  • Workplace Safety
  • Coaching
  • Goal Setting
  • Customer Focus
  • Safety
  • Call Center Operations
  • Conflict Resolution
  • Staff education and training
  • Data Entry
  • Document Control
  • Professional telephone demeanor

Timeline

Restaurant Team Member

McDonald's
04.2023 - 11.2023

Customer Service Supervisor

Luxottica
06.2019 - 11.2021

Dispatcher

Valued Relationship Inc.
10.2017 - 12.2018

Waitress

BC Roosters
02.2016 - 09.2017

Floor Supervisor

TJ Maxx, TJX Companies
10.2015 - 02.2017

Hostess

BC Roosters
08.2011 - 07.2016

Bachelor of Science - Applied Psychology

Colorado Christian University

High School Diploma -

Miamisburg High School

Similar Profiles

CREATE PROFILE
Tasha Lashway