Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Tasha Lett

Fredericksburg,VA

Summary

Accomplished Supervisor and Versatile Human Resources Assistant, offering my recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.

Practiced in monitoring, recommending and dynamic business platforms with excellent conflict resolution and prioritization skills. Seeking a permanent Human Resources position with room for growth.

Overview

9
9
years of professional experience

Work History

Permit Technician Hrs Per Week: 40

VDOT
Fredericksburg, VA
08.2021 - Current
  • Ensure permit applications, fees, sureties, and permit requests are processed accurately and in a timely manner
  • Provide administrative and technical support, including coordinating workflow, maintaining files, preparing reports, and assemblies entering and tracking data, and processing information related to the permitting process
  • Organize and maintain files and records in accordance with retention policies
  • Process permit applications with review for accuracy and completeness
  • Answered customer inquiries about permit requirements over the phone or by email.
  • Conduct research and data analysis, for use within briefings,presentations, reports or other correspondence to Agency officials, other Federal, States, and local agencies, and to the general public.
  • Renew expired permits and record monies in LUPS
  • Distribute requests for final inspections
  • Maintain spreadsheets for pending and issued permits and active or released sureties
  • Assist Permit Manager with permit information and correspondence as needed
  • Provide administrative and technical support and document management
  • Compile data and permit information for monthly and quarterly reports.
  • Communicated regularly with customers regarding changes in routes or estimated delivery times.
  • Assigned tasks to staff members within the department according to their individual skill sets.
  • Provided courteous customer service by responding promptly to inquiries.
  • Met deadlines while adhering to DOT regulations regarding hours of service.
  • Communicated effectively with dispatch personnel regarding route changes or delays.
  • Assisted in resolving customer complaints or issues in a timely fashion.
  • Collaborated with dispatch and team members to coordinate different routes.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Verified that contractors were licensed to perform work in accordance with local laws.
  • Researched code requirements as needed for specific projects or tasks.
  • Maintained records of all issued permits, fees collected, inspections conducted.

Supervisory Team Lead| Front End Hrs Per Week: 40

Walmart Super Center
Stafford, VA
07.2019 - 08.2021
  • Supervise staff of 43 associates fulfillment of daily front end department reports.
  • Monitor all incoming and outgoing cash transactions manage purchasing for all frontend needs training frontend associates.
  • Report to store manager with sales and customer service scores.
  • Process all financial transactions at end of day for bank transport.
  • Monitor and encourage increase in sales, customer service and frontend check out experience
  • Drove employee feedback to deliver information to management for corrective action
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Developed recruitment strategies to attract qualified candidates for open positions.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Reviewed customer complaints to determine appropriate methods for resolution
  • Met with each associate to establish realistic monthly sales goals
  • Mentored newly hired employees by explaining tactics for building sales pipelines
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Updated employee database with changes in job title, salary information or contact details.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Monitored timekeeping records for accuracy and completeness.
  • Assisted in developing training programs for staff members.
  • Reviewed resumes submitted by applicants for open positions.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.

Property Manager Hrs Per Week: 40

KPM LLC
Virginia Beach, VA
01.2015 - 08.2018
  • Provide excellent customer service. Responsible for the management and leasing of 340 residential homes and 4 retail
  • Spaces located in two developments coordinate and perform a variety of administrative functions Manage property of 340 apartments and 4 commercial units.
  • Assist in sourcing candidates for staffing needs enforce and train staff in office and maintenance needs.
  • Process bi-weekly payroll for staff of 6-12.
  • Evaluating site staff regular performance.
  • Applied a standardized body of rules and procedures sufficient to perform a wide range of human resource administrative duties.
  • Monitor and direct vendors and contractors when on property.
  • Review and interpret directives and regulations of company.
  • Properly handle complaints and grievance procedures.
  • Ensure timely submission of all reports to the corporate office.
  • Maintain confidentiality of employee & resident records.
  • Develop internal policies and procedures. Ensure compliance of staff and residents.
  • Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
  • Conducted research on labor laws and regulations, best practices, and industry trends.
  • Enter personnel date into HR information systems.
  • Participated in staff meetings to discuss company policies and procedures related to human resources management.
  • Assisted in developing strategies for improving employee engagement initiatives across departments.
  • Collaborated with external vendors providing services related to payroll processing, benefit administration.
  • Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility.
  • Performed background checks on potential candidates prior to extending offers of employment.
  • Expert at managing multiple human resource priorities such as responding to customer inquiries, reviewing report, and recognizing errors.
  • Process rent payments and issue invoices.
  • Process petty cash for community.
  • Expert at inputting personnel data and maintain personnel records.
  • Minimize delinquency through active collections efforts.
  • Process unlawful detainer and file with courts for processing.
  • Work closely with all vendors and contractors for company.
  • Utilize computer to create and transmit correspondence, reports, databases and spreadsheets.
  • Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
  • Organized and stored employment forms and information.
  • Assisted with new hire orientation preparation, scheduling and administration.
  • Worked on multiple projects simultaneously in fast-paced environment.
  • Demonstrated awareness, understanding and skills necessary to work in diverse environment.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Scheduled or conducted new employee orientations.
  • Complete property budget for new year.
  • Balance budget throughout the year. Coordinate meetings as needed.
  • Properly handle resident complaints and/or conflicts
  • Conducted annual re-examination appointments and housekeeping inspections
  • Drove employee feedback to deliver information to management for corrective action
  • Conducted apartment tours for potential tenants and answered any questions
  • Coordinated general maintenance and repairs to keep facilities operational and attractive
  • Reviewed completed applications and assessed household information against file history and program regulations
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants
  • Completed documents for outside agencies such as landlord references
  • Disbursed petty cash to engineering staff and property personnel
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees
  • Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations
  • Managed strategy for performance evaluation, corrective action and disciplinary measures
  • Prepared employees for assignments by establishing and conducting orientation and training programs
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction
  • Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Organized and maintained personnel records in a secure database.

Education

Associates in Human Resource Management -

EGCC
05-2019

Associates in Networking Administration -

ECPI University
01.2001

Skills

  • Communication
  • Efficient operations of Microsoft office
  • Excellent Customer service
  • Excellent organizational skills
  • Exceptional Administrative skills
  • Impeccable attention to detail
  • Balance budget
  • Consultant
  • Customer relations
  • Recruiting
  • Employee Retention
  • Management Development
  • Pre-Employment Screening
  • Payroll completion
  • Performance Management
  • Workplace diversity cultivation
  • Negotiation
  • Exit Interviews
  • Benefits Administration
  • HR program development
  • Databases entry
  • Financial documentation
  • Data Acquisition
  • Organizing Meetings
  • Payment Collection
  • Word Processor
  • Confidential Document Control
  • Interviewing techniques
  • Diversity and Inclusion
  • Event Management
  • Tax reporting
  • Labor Relations
  • Organizational skills
  • Payroll Management
  • Policies Analysis
  • Account Management
  • Purchasing Policies
  • Job Analysis
  • Background Checks
  • Conflict resolution tactics
  • Workforce Planning
  • Candidate Sourcing
  • RAM
  • Retail sales marketing
  • Spreadsheets
  • Staffing Management
  • Leadership Training
  • Payroll and benefits administration
  • Goal-oriented
  • Issue and conflict resolution
  • Customer service
  • People skills
  • Critical thinking
  • Traffic Laws
  • Fleet Management
  • Safety Management
  • Route Optimization
  • Report Preparation
  • Geographical Knowledge
  • Safety Awareness
  • Assisting Customers
  • Dispatching Procedures
  • Dispatch Operations
  • Documentation Management
  • Road Safety
  • DOT Compliance
  • Route Planning
  • Coordinating Schedules
  • Incident Reporting
  • Transportation Planning
  • Managing Schedules
  • Information Research
  • Critical Decision-Making

Additional Information

Knowledge of or skill in applying administrative practices including basic office business practices and principles. Ability to read and understand manuals and guidance documents; ability to compile, coordinate and prepare reports. Skill in the use of computers and software applications to include G Suite, Microsoft Word, and Excel. Ability to multi-task, perform under pressure and meet deadlines. Ability to handle confidential and sensitive issues appropriately. Ability to communicate effectively orally and in writing. Ability to maintain orderly and easily accessible files, as well as purge and dispose of files in accordance with record retention guidelines and schedules. Skill in providing exceptional customer service and conflict resolution.

References

References available upon request.

Timeline

Permit Technician Hrs Per Week: 40

VDOT
08.2021 - Current

Supervisory Team Lead| Front End Hrs Per Week: 40

Walmart Super Center
07.2019 - 08.2021

Property Manager Hrs Per Week: 40

KPM LLC
01.2015 - 08.2018

Associates in Human Resource Management -

EGCC

Associates in Networking Administration -

ECPI University
Tasha Lett