Behavioral health and patient care professional with a background in recreational therapy, medical assisting, and phlebotomy. Supports youth and young adults with safety monitoring, daily routines, de-escalation, vital signs, and clear communication with nurses, therapists, patients, and families in English and Spanish.
Overview
18
18
years of professional experience
Work History
Recreational Activities Tech
Rio Vista Behavioral Health
El Paso, TX
09.2023 - 10.2026
Supported patient safety on Rio Vista Behavioral Health units.
Monitored client behavior and reported changes to clinical staff.
Assisted with daily living activities and unit routines.
Documented observations in behavioral health records.
Redirected unsafe behavior using calm de-escalation methods.
Maintained clean, organized treatment areas and common spaces to support therapeutic environment.
Communicated care needs with nurses and therapists.
Oversaw quality control processes to ensure product standards were met. and maintained high level of customer satisfaction.
Conducted preventive maintenance procedures per established schedules to ensure operational reliability.
Sales Associate
Bath & Body Works Inc.
Canutillo, Texas
10.2025 - 01.2026
Assisted shoppers with fragrance, body care, and home fragrance selections
Greeted customers on Bath & Body Works sales floor with product knowledge
Processed cash, card, and gift transactions at register
Handled customer questions, returns, and exchanges with care
Resolved customer complaints professionally to ensure satisfaction.
Collaborated with sales team to improve store performance and meet group targets.
Supported seasonal promotions and gift set presentation
Assisted customers in locating desired products, answering questions and providing product advice.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Replenished merchandise and organized shelves, tables, and displays
Restocked shelves to maintain inventory levels.
Followed store policies and teamwork standards during daily operations
Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Bath & Body Works Inc.
Canutillo, Texas
10.2024 - 01.2025
Greeted customers on Bath & Body Works sales floor with product knowledge
Assisted shoppers with fragrance, body care, and home fragrance selections
Processed cash, card, and gift transactions at register
Executed seasonal promotions and created engaging gift set displays to enhance customer experience
Addressed customer inquiries, returns, and exchanges to ensure satisfaction and maintain loyalty
Resolved customer complaints by listening actively and providing tailored solutions to improve service quality.
Replenished merchandise and organized shelves, tables, and displays
Followed store policies and teamwork standards during daily operations
Worked with fellow sales team members to achieve group targets.
Medical Assistant / Phlebotomist
Ideal Option
Las Cruces, NM
03.2021 - 09.2023
- Performed venipuncture and collected blood specimens using proper collection techniques.
- Obtained and documented patient vital signs and medical histories to support accurate diagnosis and treatment planning.
- Collected and processed urine specimens for drug screening and laboratory testing.
- Prepared, labeled, and packaged laboratory specimens for shipment to reference laboratories.
- Updated electronic medical records and documented patient information, ensuring seamless communication for the Nurse Practitioner.
- Assisted healthcare team in delivering compassionate patient care while upholding patient confidentiality and safety protocols.
Pay $17.00
Behavioral Health Associate
Rio Vista Behavioral Health
El Paso, TX
06.2019 - 07.2023
Key Accomplishments:
Maintained patient observation, set boundaries on inappropriate behavior, and implemented crisis prevention interventions to ensure safety of patients.
Assisted patients in psychiatric settings to adapt to routines and engage in social activities.
Worked with members of the interdisciplinary team to plan daily activities for 17 children aged 12-17 years of age.
Measured and monitored patients' vital signs, manual blood pressure checks and reported abnormal results to Nurse on duty, and assisted with activities of daily living.
Facilitated admissions and orientation process for patients, enhancing their transition to the unit.
Established and maintained therapeutic relationships with patients.
Rio Vista Behavioral Health is an inpatient psychiatric and detox facility, that is committed to providing men, women, and children in the community with individualized treatment planning and ongoing recovery support.
Mental Health Technician
Mesilla Valley Hospital
Las Cruces, NM
11.2016 - 06.2019
Key Accomplishments:
Assisted patients in psychiatric setting to adapt to routines and engage in social activities.
Monitored patient behavior and established boundaries to prevent harm, providing support during crises to ensure safety.
Collaborated with interdisciplinary team to plan and implement daily activities for 17 children aged 12-17, enhancing engagement and social skills.
Measured and monitored patients' vital signs, manual blood pressure checks and reported abnormal results to Nurse on duty, and assisted with activities of daily living.
Developed and nurtured therapeutic relationships with patients to foster trust and promote emotional well-being.
Assisted in admissions and orientation of patients to unit.
A 117- bed free - standing psychiatric hospital that provides mental health and drug & alcohol addiction services for adolescents, adults, geriatrics, dually-diagnosed patients and returning veterans.
Received hourly wage of $15.00 for services rendered.
Home Health Care Aide
Dolores Giron
Anthony, NM
02.2009 - 11.2016
Compassionate Certified Home Health Aide with a wide range of medical care skills applicable to positions in public and private healthcare environments. Adept at meeting patient needs in a timely manner. Focused on maintaining patient care requirements. Cared for Ms. Giron until her death in November 2016.
Clinical Mental Health Therapist at Department of Veteran Affairs/ Eugene Vet CenterClinical Mental Health Therapist at Department of Veteran Affairs/ Eugene Vet Center