Dynamic professional with a proven track record in facility security and conflict resolution, honed at Donald W. Wyatt Detention Facility. Expert in inmate supervision and adept at fostering a safe, supportive environment. Excels in high-stress situations, demonstrating exceptional observation skills and a client-centered approach. Achieved significant improvements in operational efficiency and resident safety.
Overview
4
4
years of professional experience
Work History
Direct Care Staff
Turning the Corner
Providence, RI
07.2024 - Current
Carrying out the day-to-day operations of the facility.
Making sure the facility is kept clean at all times.
Provide residents with their medication, observe that it was taken, and maintain accurate written records regarding the medication that was taken by the residents.
Participate in the development of treatment plans and the comprehensive services provided to each resident at their house.
Maintain the proper written records and reporting procedures, which would include incident reports, logbooks, passes, etc.
Supervise daily recreational activities.
Responsible for restraining clients if they are homicidal or suicidal.
Ensure the health and safety of each resident through direct supervision of the residents and their environment.
Correctional Officer
Donald W. Wyatt Detention Facility
Central Falls, RI
05.2023 - 05.2024
Conducted headcounts to ensure that all inmates were accounted for.
Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
Inspected cells and other areas for contraband and safety hazards.
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Supervised inmates during day-to-day activities.
Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Human Resources Manager
Nesctc Security Agency
Cranston, RH
08.2022 - 05.2023
Developed and implemented recruitment strategies to attract qualified candidates.
Assist in locating, recruiting, interviewing, and hiring new security personnel.
Oversee group recruits and onboarding meetings with new staff.
Ensure all department managers are performing their duties pursuant to position demands.
Provided excellent service and attention to vendors or clients, whether face-to-face or through phone conversations.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Making sure all business licenses and insurances are up to date.
Package Handler
UPS
Warwick, RI
03.2022 - 11.2022
Utilizes 'hand-to-surface' techniques when handling parcels.
Reads and assigns the package for proper grouping.
Adheres to corporate policies to the letter (safety, security, uniform, package handling).
Handles packages as they move through the facility to a receiving dock.
Service Manager
Nesctc Security Agency
Cranston, RI
06.2022 - 08.2022
Providing leadership, management, and guidance to all call center staff.
Conducting staff performance reviews.
Handling any clients and vendors' complaints.
Ensuring high quality and accuracy of work from call center staff.
Ability to remain calm when dealing with emotional, difficult, or distressed vendors, clients, and my own staff.
Created employee work schedules to keep shifts properly staffed.
Negotiated contracts with vendors and suppliers to secure favorable terms.
Retail Customer Service Representative
Santander Bank N.A
East Providence, RI
12.2020 - 08.2022
Work independently, as well as part of a team, to meet common objectives.
Strong analytical and problem-solving skills.
Strong verbal and written communication skills.
Seek information to understand customers' needs.
Communicate clearly and precisely.
Listen carefully, and ask questions to clarify for better understanding.