Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha-Lynn Scott

Providence,RI

Summary

Dynamic professional with a proven track record in facility security and conflict resolution, honed at Donald W. Wyatt Detention Facility. Expert in inmate supervision and adept at fostering a safe, supportive environment. Excels in high-stress situations, demonstrating exceptional observation skills and a client-centered approach. Achieved significant improvements in operational efficiency and resident safety.

Overview

4
4
years of professional experience

Work History

Direct Care Staff

Turning the Corner
Providence, RI
07.2024 - Current
  • Carrying out the day-to-day operations of the facility.
  • Making sure the facility is kept clean at all times.
  • Provide residents with their medication, observe that it was taken, and maintain accurate written records regarding the medication that was taken by the residents.
  • Participate in the development of treatment plans and the comprehensive services provided to each resident at their house.
  • Maintain the proper written records and reporting procedures, which would include incident reports, logbooks, passes, etc.
  • Supervise daily recreational activities.
  • Responsible for restraining clients if they are homicidal or suicidal.
  • Ensure the health and safety of each resident through direct supervision of the residents and their environment.

Correctional Officer

Donald W. Wyatt Detention Facility
Central Falls, RI
05.2023 - 05.2024
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
  • Inspected cells and other areas for contraband and safety hazards.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Supervised inmates during day-to-day activities.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.

Human Resources Manager

Nesctc Security Agency
Cranston, RH
08.2022 - 05.2023
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Assist in locating, recruiting, interviewing, and hiring new security personnel.
  • Oversee group recruits and onboarding meetings with new staff.
  • Ensure all department managers are performing their duties pursuant to position demands.
  • Provided excellent service and attention to vendors or clients, whether face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Making sure all business licenses and insurances are up to date.

Package Handler

UPS
Warwick, RI
03.2022 - 11.2022
  • Utilizes 'hand-to-surface' techniques when handling parcels.
  • Reads and assigns the package for proper grouping.
  • Adheres to corporate policies to the letter (safety, security, uniform, package handling).
  • Handles packages as they move through the facility to a receiving dock.

Service Manager

Nesctc Security Agency
Cranston, RI
06.2022 - 08.2022
  • Providing leadership, management, and guidance to all call center staff.
  • Conducting staff performance reviews.
  • Handling any clients and vendors' complaints.
  • Ensuring high quality and accuracy of work from call center staff.
  • Ability to remain calm when dealing with emotional, difficult, or distressed vendors, clients, and my own staff.
  • Created employee work schedules to keep shifts properly staffed.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.

Retail Customer Service Representative

Santander Bank N.A
East Providence, RI
12.2020 - 08.2022
  • Work independently, as well as part of a team, to meet common objectives.
  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Seek information to understand customers' needs.
  • Communicate clearly and precisely.
  • Listen carefully, and ask questions to clarify for better understanding.

Education

High School Diploma -

Harry Potter Program
Providence, RI
06-2009

Skills

  • Excellent problem solver
  • Observation
  • Stress tolerance
  • Conflict resolution skills
  • Central and pod control
  • Facility security
  • Radio communication
  • Inmate supervision
  • Social skills
  • Emotional support
  • Therapeutic techniques

Timeline

Direct Care Staff

Turning the Corner
07.2024 - Current

Correctional Officer

Donald W. Wyatt Detention Facility
05.2023 - 05.2024

Human Resources Manager

Nesctc Security Agency
08.2022 - 05.2023

Service Manager

Nesctc Security Agency
06.2022 - 08.2022

Package Handler

UPS
03.2022 - 11.2022

Retail Customer Service Representative

Santander Bank N.A
12.2020 - 08.2022

High School Diploma -

Harry Potter Program
Tasha-Lynn Scott