Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha Mancinas

Clovis,NM

Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and loyalty. Excelled in team building and leadership, driving sales strategy development to achieve consistent sales growth. Skilled in problem-solving and customer relations, successfully managed and mentored diverse teams to exceed performance goals.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Store Manager

Maurices
01.2021 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • hire, train and mentor new staff members.
  • Identifie revenue and sales goals and present to sales team.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.

Sales Manager

Lowes Home Improvment
02.2012 - 11.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Customer Service Manager

Walmart
02.2009 - 02.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

High School Diploma -

Redlands High School
Redlands, CA
05.1994

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Goals and performance
  • Team Building and Leadership
  • Sales strategy development
  • Goal Setting
  • KPI Tracking

Timeline

Store Manager

Maurices
01.2021 - Current

Sales Manager

Lowes Home Improvment
02.2012 - 11.2020

Customer Service Manager

Walmart
02.2009 - 02.2011

High School Diploma -

Redlands High School
Tasha Mancinas