Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Tasha Marcelletta

Caldwell,ID

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

CATB-Production

Wells Enterprises
Le Mars, IA
06.2023 - Current
  • Keep operations area neat and orderly to minimize obstacles.
  • Move items between machines and conveyors to meet production needs.
  • Reduce health and safety risks with adherence to safety protocols and PPE requirements.

Assembler

FiberGuide
Caldwell, ID
12.2022 - 06.2023
  • Completed accurate assembly work by positioning and aligning components.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Operated precision tools and equipment to perform dimensions without error.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Suggested operational modifications to improve quality and production times and reduce costs.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Tracked material inventories and ordered new parts to prevent shortages.

Assembler at Fiberguide

Gem State Staffing
Caldwell, ID
09.2022 - 12.2022
  • Completed accurate assembly work by positioning and aligning components.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Operated precision tools and equipment to perform dimensions without error.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Suggested operational modifications to improve quality and production times and reduce costs.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Tracked material inventories and ordered new parts to prevent shortages.

Retail Merchandiser

TROC Global
Ontario, OR
08.2022 - 08.2022
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Displayed promotional material such as signs and banners.
  • Verified correct display signage for products and sales promotions to keep patrons aware.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Displayed appropriate signage for products and sales promotions to inform customers of best deals.
  • Created visual displays to showcase products in interactive and engaging way.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Retail Merchandiser and Low Unit of Measure Picker

Elwood Staffing
Nampa, ID
02.2022 - 08.2022
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Displayed promotional material such as signs and banners.
  • Verified correct display signage for products and sales promotions to keep patrons aware.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Displayed appropriate signage for products and sales promotions to inform customers of best deals.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Confirmed items picked for orders by keying codes into system.
  • Labeled boxes and placed in outbound collection areas.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Limited damage to products and orders by using care when choosing items.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Shifted and moved products inside delivery vehicles to stack properly for safe transportation.

Account Expert

T-Mobile
Meridian, ID
11.2018 - 02.2022
  • Answered inbound calls to facilitate customer service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented details of every call.

Technical Solutions Representative

DXC Technologies
Boise, ID
09.2017 - 11.2018
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Supported customers with online billing, access and account issues.

Claims Service Specialist

Allstate Insurance
Yuma, AZ
03.2007 - 11.2013
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Las Vegas High School
Las Vegas
06.2002

Some College (No Degree) - Psychology, Organizational Behavior

Colorado Technical University
Online

Some College (No Degree) - Psychology

Ashford University
Online

Skills

  • Resourceful
  • Accurate and detailed
  • Strong interpersonal skills
  • Strong organizational skills
  • Fast learner
  • Product assembly
  • Production Line Collaboration
  • Problem-solving abilities
  • Credit card payment processing
  • MS Office proficiency
  • Courteous demeanor
  • High-energy attitude
  • Product organization
  • Call Center Operations
  • Adaptive team player
  • Inbound and Outbound Calling
  • Customer relations
  • Conflict mediation
  • Office equipment proficiency
  • Active listener
  • Friendly and outgoing
  • Critical thinker
  • PPE Use
  • Organizational Skills
  • Good Work Ethic

References

References available upon request

Accomplishments

  • Recognized as a top performing Employee for T-Mobile due to outstanding performance and team contributions. As recognition, I attended "Block Party" to celebrate my contributions in January 2020, November 2020, March 2021, and August 2021.

Timeline

CATB-Production

Wells Enterprises
06.2023 - Current

Assembler

FiberGuide
12.2022 - 06.2023

Assembler at Fiberguide

Gem State Staffing
09.2022 - 12.2022

Retail Merchandiser

TROC Global
08.2022 - 08.2022

Retail Merchandiser and Low Unit of Measure Picker

Elwood Staffing
02.2022 - 08.2022

Account Expert

T-Mobile
11.2018 - 02.2022

Technical Solutions Representative

DXC Technologies
09.2017 - 11.2018

Claims Service Specialist

Allstate Insurance
03.2007 - 11.2013

High School Diploma -

Las Vegas High School

Some College (No Degree) - Psychology, Organizational Behavior

Colorado Technical University

Some College (No Degree) - Psychology

Ashford University

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Tasha Marcelletta