Assistant to Therapist/ Billing
Hamilton Physical Therapy
- Facilitated onboarding of new staff by preparing necessary materials and resources
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided support in managing communication channels and responding to inquiries
- Helped maintain accurate records and documentation for projects and activities
