Tasha Mayberry
Cordova,Tennessee
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
HR Assistant Order Processor
Aston Carter / Aerotek
04.2024 - Current
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Helped employees register for benefits programs using online portals.
- Participated in recruitment and selection process for new hires.
- Participated in job fairs to recruit new talent.
- Aided staff with employee performance review paperwork and documentation.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Organized new employee orientation schedules for new hires.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Fostered positive customer relationships, responding swiftly to inquiries and resolving issues related to orders.
- Reduced order turnaround time, implementing more efficient data entry techniques.
- Supported inventory management efforts, ensuring order data accurately reflected stock levels.
- Expedited shipping procedures to meet delivery targets, coordinating closely with logistics team.
- Maintained high levels of accuracy in order processing, diligently verifying customer information and order specifics.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Conducted regular audits of completed orders to ensure accuracy and identify areas requiring attention or improvement.
E-Commerce Fulfilment -Researcher-Inventory Contro
DHL
09.2021 - Current
- Managed inventory by arranging for product returns, rebates and exchanges
- Processed orders by updating inventory levels and recording sales in internal database
- Communicated with customers about order status, shipping dates and delivery tracking numbers
- Troubleshot issues related to website functionality or performance
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers and third-party distributors
- Cancelled orders based on customer requests and inventory and delivery problems
- Maintained inventory of shipping supplies and packaging materials
- Ordered merchandise to maintain optimal inventory levels
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Conduent
10.2023 - 03.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Met daily customer service quotas with a focus on quality
B2B Sales Representative
Concentrix
04.2022 - 04.2023
- Utilized consultative selling techniques to create long-term customer loyalty and drive revenue growth
- Developed in-depth knowledge of product offerings and industry trends to effectively present solutions to potential customers
- Performed detailed research into prospective clients' businesses prior to initiating contact for sales purposes
- Identified key decision makers, built relationships and negotiated favorable terms for successful sales outcomes
- Adhered to strict deadlines while managing multiple accounts simultaneously
- Maintained comprehensive records of customer interactions, account histories, orders, quotes, delivery dates and other pertinent information
- Used knowledge of company products and services to recommend solutions to customers
- Built and established strong relationships with customers, enabling long-term partnerships
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Trained new employees on company policies and strong sales techniques
- Generated leads and located opportunities for market expansion and business growth
- Cold called potential customers to generate leads
- Built and maintained pipeline that supported monthly, quarterly and annual goals
B2B Business Development Account Manager
AT&T
09.2017 - 04.2022
- Ensured compliance with company policies related to account management procedures
- Created high-impact presentations for prospective clients outlining value propositions and services offered
- Managed a portfolio of accounts including onboarding new customers and providing technical assistance
- Cultivated strong relationships with key clients to ensure satisfaction and increased sales volume
- Developed comprehensive proposals tailored to each prospect's unique needs
- Provided ongoing support throughout the entire sales cycle from initial contact through contract renewal
- Conducted site visits and sales meetings with clients
- Consistently exceeded quarterly targets by leveraging existing contacts within the industry
- Oversaw the process of identifying customer needs and providing customer solutions
- Trained newly hired salespeople according to company policies and procedures
- Recommended products to customers, based on customers' needs and interests
- Quoted prices, credit, or contract terms, warranties and delivery dates
- Generated new leads through cold-calling, networking, and referrals
- Checked stock levels and reordered merchandise as necessary
- Identified prospective customers by examining business directories and following leads from existing clients
- Assembled and stock product displayed in retail stores, and made recommendations to retailers regarding product displays, promotional programs and advertising
- Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
Education
Associate in Science (A.S.) - Marketing Management And Research
Copiah-Lincoln Community College
Natchez, MS05.2001
Skills
- Employee relations
- Human resources records
- Training coordination
- Employee training
- Interview scheduling
- Human resources administration / support
- Scheduling
- Personnel records management
- Data entry
- Daily operations management
- Human resources operations
- Customer service
- Complaint resolution
- Payment processing
- Call center operations
- Order processing
- Product sales
- Account management
- Service upselling
- Business development
- Key holder experience
- [Software] CRM system proficiency
- Pipeline management
- Appointment scheduling
- Inventory management
Timeline
HR Assistant Order Processor
Aston Carter / Aerotek
04.2024 - Current
Customer Service Representative
Conduent
10.2023 - 03.2024
B2B Sales Representative
Concentrix
04.2022 - 04.2023
E-Commerce Fulfilment -Researcher-Inventory Contro
DHL
09.2021 - Current
B2B Business Development Account Manager
AT&T
09.2017 - 04.2022
Associate in Science (A.S.) - Marketing Management And Research
Copiah-Lincoln Community College
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