Tasha McCallum
Hattiesburg
Summary
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer Assistant
Hope Credit Union
03.2025 - Current
- Assisted loan officer in processing mortgage applications and coordinating with clients to gather necessary documentation.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Streamlined communication between clients and lenders, ensuring transparency throughout the loan approval process.
- Maintained accurate records of loan progress, facilitating timely updates for both clients and management.
- Implemented best practices for documentation handling, reducing errors and improving overall efficiency in application processing.
- Collaborated with underwriting teams to prepare and submit complete loan packages for prompt review and approval.
- Coordinated timelines for closings, ensuring all parties were informed and prepared for successful transactions.
- Set up files using loan officer checklist and submitted on-time for processing.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Area Loan Specialist
USDA Rural Development
05.2024 - 02.2025
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Closed over $2.1 million in residential loans and repair grants on a monthly basis.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department's success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
- Conducted thorough reviews of financial data for precise analysis of clients' financial health prior to granting loans.
Licensed Mortgage Loan Officer
Regions Bank
09.2019 - 09.2024
- Closed over $19 million dollars in mortgage loans.
- Obtained an 85% pull-through rate for loans and 98% customer service compliance.
- Originated single family and multi-family loans through Fannie Mae, Freddie Mac, USDA, and VA to include special portfolio loans to include Purple Market borrowers and available grants such as first-time home buyer.
- Analyzed loan applicants' information to determine eligibility for mortgage loan before making loan recommendations.
- Extensive knowledge of mortgage loans and credit principles and practices to assess the fundamental soundness of single-family housing loans, multi-family housing and investment loans.
- Knowledgeable of single-family housing building construction standards and costs, plans, estimates, and contracts and inspections.
- Received, reviewed, and prepared documents for customers before submitting to the underwriter for the initial and final loan approval while overseeing each step of closing process.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to all customer needs.
- Resolved discrepancies between borrowers, lenders and financial institutions with detailed orientation and efficiency.
- Provided credit counseling/review to borrowers and debt adjustment suggestions to aid in their loan qualification eligibility and requirement.
- Working knowledge of reviewing credit report, appraisal, and inventory of property.
- Collaborated with sales agents, financial planners, and accountants to attract clients and enhance beneficial partnerships.
- Partner with branches for mortgage referrals and crossing selling of bank products such as checking and savings accounts.
- Maintained strong relationships with real estate agents, builders, and financial planners to generate new leads and referrals.
- Achieved top-performing loan officer status by consistently meeting and exceeding sales goals.
Professional Realtor
Century 21 Premier Real Estate
01.2016 - 08.2019
- Licensed, professional, full-service Realtor specializing in listing and selling residential properties in Georgia, Alabama, and Mississippi.
- Displayed strong presentation, marketing, negotiation, and organizational skills that resulted in listings and sales of over $5 million in yearly sales.
- Extensive knowledge of new construction single home contracts and approval processes that included orchestrating meetings with the builder, architects, lenders, and clients to establish the plans, costs, estimates and budget.
- Reviewed appraisals and home inspections for accuracy.
- Conducted independent inspections and inventory activities.
- Accomplished an on-time closure rate of 100% through timely contract-to-closing oversight.
- Established excellent relationships with Escrow Officers and Realtors to maintain good working relationships.
- Prepared real estate documents to include leases and sales contracts.
- Worked with multiple lenders and mortgage brokers to coordinate the best possible solution for clients.
- Prepared documents and conducted record searches.
- Advised sellers on how to make homes more appealing to potential buyers and increase selling price and value of homes based on current market conditions.
- Participated and referred buyers to credit counseling services or local community programs that assisted with down payment funds for first time homebuyers.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Log Manager
Raycom Media
11.2013 - 11.2015
Reconciliation Specialist
Aflac (Randstad)
04.2011 - 08.2012
Human Resources Specialist
KBR (Halliburton)
04.2005 - 10.2010
Education
Some College - Business Administration, Human Resources
Columbus Technical College
Columbus, GABachelor of Science - Human Resource Management
DeVry University
Downers Grove, IL05.2026
Skills
- Mortgage application processing
- Client communication
- Documentation handling
- Loan approval coordination
- Risk analysis
- Customer satisfaction enhancement
- Sales target achievement
- Pipeline management
- Real estate knowledge
- Problem resolution strategies
- Relationship management
- Document review
- Credit
- Credit analysis
- Loan origination
- Loan processing
- Risk management assessments
Certification
- Licensed Mortgage Loan Officer - September 2019 to Present
- Real Estate License - May- 2016-September 2019
Timeline
Mortgage Loan Officer Assistant
Hope Credit Union
03.2025 - Current
Area Loan Specialist
USDA Rural Development
05.2024 - 02.2025
Licensed Mortgage Loan Officer
Regions Bank
09.2019 - 09.2024
Professional Realtor
Century 21 Premier Real Estate
01.2016 - 08.2019
Log Manager
Raycom Media
11.2013 - 11.2015
Reconciliation Specialist
Aflac (Randstad)
04.2011 - 08.2012
Human Resources Specialist
KBR (Halliburton)
04.2005 - 10.2010
Bachelor of Science - Human Resource Management
DeVry University
Some College - Business Administration, Human Resources
Columbus Technical College