Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tasha Mclaurin

Tasha Mclaurin

Kannapolis,NC

Summary

Dynamic Front Desk Receptionist with proven expertise at Springhill Suites By Marriott, enhancing guest satisfaction through exceptional customer service and efficient front office management. Skilled in cash handling and conflict resolution, I successfully streamlined check-in processes, reducing wait times and fostering positive guest relationships. Committed to maintaining confidentiality and operational excellence.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Springhill Suites By Marriott
08.2023 - 10.2025
  • Operated multi-line phone system to efficiently manage incoming calls and direct messages to appropriate personnel.
  • Assisted guests with inquiries and provided information about hotel amenities and local attractions.
  • Coordinated with housekeeping and maintenance teams to ensure guest rooms met quality standards.
  • Processed guest check-ins and check-outs, ensuring accurate data entry into the hotel management system.
  • Maintained inventory of office supplies and ordered replacements as necessary to ensure smooth operations.
  • Trained new front desk staff on procedures and customer service best practices to enhance team performance.
  • Resolved guest complaints promptly, ensuring satisfaction and maintaining positive guest relationships.
  • Organized and maintained guest records and files, ensuring confidentiality and easy access to information.
  • Implemented efficient front desk procedures, reducing wait times and improving guest satisfaction rates.
  • Collaborated with management to develop strategies for improving front desk operations and customer service.
  • Managed cash transactions and balanced cash drawer at end of shifts to ensure accurate financial reporting.
  • Engaged with guests to gather feedback, using insights to enhance service offerings and guest experiences.
  • Handled correspondence with guests via email and phone, providing timely responses to inquiries.
  • Monitored lobby area for cleanliness and organization, ensuring a welcoming environment for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Streamlined check-in processes, reducing wait times for guests.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Secretary

AW Roofing
05.2014 - 06.2023
  • Operated multi-line phone system to efficiently manage incoming calls and direct messages to appropriate personnel.
  • Assisted guests with inquiries and provided information about hotel amenities and local attractions.
  • Coordinated with housekeeping and maintenance teams to ensure guest rooms met quality standards.
  • Processed guest check-ins and check-outs, ensuring accurate data entry into the hotel management system.
  • Maintained inventory of office supplies and ordered replacements as necessary to ensure smooth operations.
  • Trained new front desk staff on procedures and customer service best practices to enhance team performance.
  • Resolved guest complaints promptly, ensuring satisfaction and maintaining positive guest relationships.
  • Organized and maintained guest records and files, ensuring confidentiality and easy access to information.
  • Implemented efficient front desk procedures, reducing wait times and improving guest satisfaction rates.
  • Collaborated with management to develop strategies for improving front desk operations and customer service.
  • Managed cash transactions and balanced cash drawer at end of shifts to ensure accurate financial reporting.
  • Engaged with guests to gather feedback, using insights to enhance service offerings and guest experiences.
  • Handled correspondence with guests via email and phone, providing timely responses to inquiries.
  • Monitored lobby area for cleanliness and organization, ensuring a welcoming environment for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Streamlined check-in processes, reducing wait times for guests.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

South Rowan
China Grove, NC

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • File organization
  • Hospitality services
  • Front office management
  • Filing
  • Sensitive information handling
  • Work prioritization
  • Administrative support
  • Initiative-taking
  • Complex Problem-solving
  • Issue handling
  • Office administration
  • Confidentiality handling
  • Guest relations
  • Document management
  • Meeting scheduling
  • File management
  • Conflict management
  • Multi-line telephone systems
  • Office management
  • Effective planning
  • Technical support
  • Call routing
  • Hospitality best practices
  • Call forwarding
  • Mail handling
  • Calendar management
  • Researching skills
  • Word processing
  • Inventory control
  • Performance improvement
  • Staff management
  • Bookkeeping
  • Strategic planning
  • Departmental support
  • Office supplies inventory management
  • Multitasking and organization
  • Decision-making
  • Client communication
  • Phone etiquette
  • Record keeping
  • Access control
  • Data confidentiality
  • Visitor registration
  • Filing and sorting
  • Correspondence typing
  • Appointment confirmation
  • Customer assistance and interaction
  • Email and telephone decorum
  • Email correspondence
  • Package and mail receipt
  • Problem-solving
  • Call answering and routing
  • Customer and client relations
  • Computer proficiency
  • Payment processing
  • Customer complaint resolution
  • Courteous and professional
  • Relationship building
  • Visitor and customer relations
  • Greeting and seating clients

Timeline

Front Desk Receptionist

Springhill Suites By Marriott
08.2023 - 10.2025

Secretary

AW Roofing
05.2014 - 06.2023

High School Diploma -

South Rowan

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Tasha Mclaurin