Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tasha McLeod Eason

Darlington,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in account management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

32
32
years of professional experience

Work History

Administrative Medical Assistant/Call Center Representative

Dr. Sattele's Rapid Weight Loss & Esthetics Center
Florence, SC
08.2020 - Current
  • Answer over 20 from patients or potential patients to provide weight loss & esthetics programs and costs
  • Assist patients with initial paperwork
  • Accompany patients to exam rooms
  • Check patients in and take vitals and weight
  • Update and maintain patients’ health records
  • Schedule and coordinate appointments
  • Use medical software to support all transactions
  • Process patient payments for services rendered and up sell products
  • Manage receivable and payable accounts and maintain financial records
  • Increased sales of products sold
  • Answer patients’ queries and ensure quality customer service
  • Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
  • Ensure compliance with procedures
  • Called patients to confirm scheduled appointments day in advance.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Senior Call Center Customer Service, Team Lead

Monster Worldwide
Florence, SC
09.2008 - 09.2019
  • Answered over 60 inbound customer service calls and emails daily in timely manner.
  • Managed and resolved customer complaints
  • Provided product and service information to customers
  • Researched, identified, and resolved customers sales contracts issues using applicable software
  • Processed orders and implemented products on customers' accounts
  • Provided training via Skype for Business and Webex software to customers on how to post jobs and search resumes correctly
  • Documented accounts from all calls and email interactions
  • Prepared 3-month, 6-month, and 9-month business review reports for products purchased, so customers could see performance of products purchased, along with upselling products
  • Processed customers credit card payments for unpaid invoices
  • Processed customers credit card refunds for recruiting inventory purchased in error on website
  • Co-managed team of 3 Staffing and 6 Premium Staffing Customer Service agents on day-to-day basis
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Administered quality of work checks by monitoring calls and emails to ensure integrity, minimized errors and track operative performance
  • Answered agents' questions, guided them through difficult calls or issues that were escalated, diffused angry customers that could not be fielded by agents

Home Based Travel Agent

YTB Travel Network/McLeod-Eason Travels
Darlington, SC
07.2014 - 04.2019
  • Managed over 30 calls daily providing exceptional customer service on beautiful destinations
  • Organized memorable and exquisite travel itineraries and vacations for clients
  • Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business
  • Supervised and processed payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging from airfare, hotels and car rental reservations
  • Prepared and arranged travel accommodations for groups, couples, executives and special needs clients
  • Strategically displayed travel brochures and other promotional materials to foster brand awareness
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas
  • Facilitated workplace productivity by effectively coordinating appointment schedules, itineraries, managing accounts and travel budgets
  • Provided customers with bet deals, well-researched travel options, successfully negotiated rates while improving customer satisfaction ratings

Dispatch Assistant-Fleet Operations Center

BellSouth/AT&T
Florence, SC
04.2001 - 12.2007
  • Managed over 50 calls from BellSouth personnel in SC, NC, GA, FL, AL, MS, TN & KY regarding vehicle maintenance and vehicle repair requests
  • Entered in computer software system, client's vehicle number, description of vehicle trouble or service requests and task codes
  • Established vehicle repair appointments with the contracted-in-house service provider or BellSouth & AT&T locations
  • Scheduled winch-outs for vehicles stuck in mud, soft sand and marsh areas
  • Scheduled windshield repairs, oil leaks, transmission issues, emissions tests, engine problems as well as cellphone and laptop problems
  • Answered questions or concerns regarding vehicle maintenance performed and not performed
  • Generated an Exception Report, via computer software system to alert the Database Department that permanent change is needed to reassigned old or new vehicles to drivers and other BellSouth/AT&T personnel
  • Issued an electronic pool of Master Card account numbers in connection with Wright Express Financial Services and BellSouth/AT&T to vendors as clients call in that requested single service, such as towing, winch-outs and glass/windshield repairs
  • Generated Exception Report daily to resolved billing and transactions problems, such as duplicate transactions, wrong purchase order numbers and charges that exceeded average cost more than specified amount
  • Worked in one position utilizing keyboard equipment and video display terminal for extended periods of time

411/Directory Assistance Operator

BellSouth
Columbia, SC
08.2000 - 04.2001
  • Managed over 60 calls to help callers locate specific businesses, residences or public buildings with mapping assistance in NC, SC and GA
  • Furnished area codes, phone numbers, dialing instructions and others miscellaneous information to callers
  • Referred and connected customers to appropriate operator or departments for requested information, such as toll operators
  • Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel
  • Worked in call center in close proximity with others performing similar tasks
  • Processed customer calls by accurately logging all pertinent information with computer software
  • Wore headset during working hours
  • Worked in one position utilizing keyboard equipment and video display terminal for extended period of time that required repetitive hand and wrist motion

Senior Mortgage Loan Specialist II

Fleet Mortgage Group
Florence, SC
06.1993 - 08.2000
  • Assisted appropriate branch/correspondent loans and accurate resolution of document/loan eligibility issues in timely manner
  • Reviewed loans in detail for completeness and compliance with acceptable rules, regulations, laws and standards
  • Examined documents such as notes, deeds, assignments and mortgages to ensure compliance with escrow instructions, institution policy and legal requirements
  • Prepared month-end reports, cleared edits, validated data entered on system, and monitored daily workflow of employees
  • Performed both pre-funding and post-funding investors
  • Prepared data from various sources, made logical analysis, evaluated risk and presented alternatives
  • Implemented validation unit to reduce error ratio to save money from department liabilities and company penalties
  • Reviewed suspended files to validate deficiencies identified during audit process for accuracy
  • Trained new employees on residential and correspondent loans process and procedures
  • Retrained employees to reduce error on data that was reported to Federal Government
  • Supervised 12 Branch Residential Loan Specialists
  • Assisted Section Manager when needed
  • Worked effectively under pressure during uncertain and rapidly changing situations

Education

Medical Scribe

Florence-Darlington Technical College
Florence, SC
03.2021

Medical Administrative Assisting

Florence-Darlington Technical College
Florence, SC
03.2020

Business Management

Florence-Darlington Technical College
Florence, SC
1993

High School Diploma -

Mayo High School
Darlington, SC
1991

Skills

  • Effective Leadership skills
  • Customer service-oriented
  • Attention to detail
  • Problem solving skills
  • Telephone etiquette
  • Call center operations
  • Coaching & Mentoring
  • Travel Sales
  • Credit/Refund Processing
  • Excellent communication skills
  • SalesForece
  • Documentation and reporting
  • Microsoft Office
  • Active listening skills
  • Performance improvement
  • Account Management
  • Payment Processing
  • Medical Terminology
  • Multi-line phone systems
  • Appointment Setting

Timeline

Administrative Medical Assistant/Call Center Representative

Dr. Sattele's Rapid Weight Loss & Esthetics Center
08.2020 - Current

Home Based Travel Agent

YTB Travel Network/McLeod-Eason Travels
07.2014 - 04.2019

Senior Call Center Customer Service, Team Lead

Monster Worldwide
09.2008 - 09.2019

Dispatch Assistant-Fleet Operations Center

BellSouth/AT&T
04.2001 - 12.2007

411/Directory Assistance Operator

BellSouth
08.2000 - 04.2001

Senior Mortgage Loan Specialist II

Fleet Mortgage Group
06.1993 - 08.2000

Medical Scribe

Florence-Darlington Technical College

Medical Administrative Assisting

Florence-Darlington Technical College

Business Management

Florence-Darlington Technical College

High School Diploma -

Mayo High School

Similar Profiles

  • Sydney Giannini

    Sydney GianniniSydney Giannini

    Medical Assistant at Dr. G's Weight Loss & WellnessMedical Assistant at Dr. G's Weight Loss & Wellness

  • Alexa Moss

    Alexa MossAlexa Moss

    Medical Office Manager at Dr. Michael Kaplan DO PC/ Long Island Weight Loss InstituteMedical Office Manager at Dr. Michael Kaplan DO PC/ Long Island Weight Loss Institute

  • Hope Donovan

    Hope DonovanHope Donovan

    Certified Medical Assistant at Dr. G's Weight LossCertified Medical Assistant at Dr. G's Weight Loss

  • Hailey Gunter

    Hailey GunterHailey Gunter

    Retail Sales Associate at East & Calla - Boutique & SalonRetail Sales Associate at East & Calla - Boutique & Salon

  • Hailey Gunter

    Hailey GunterHailey Gunter

    Service Industry Professional at The Country Club Of South CarolinaService Industry Professional at The Country Club Of South Carolina

CREATE PROFILE
Tasha McLeod Eason