Tasha Medina
Elmhurst
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Front Office
Hyatt Union Square
07.2023 - Current
- Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
- Enhanced guest experience through exceptional communication and problem-solving skills.
- Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
- Streamlined front office operations by implementing efficient systems and processes.
- Maintained a comprehensive knowledge of industry trends, best practices, and emerging technologies to inform decision-making processes within the department.
- Optimized room inventory management, ensuring maximum occupancy while minimizing overbooking situations.
Direct of Front Office
Arlo Nomad
07.2022 - 07.2024
- Implemented cost-saving measures to maximize efficiency of hotel operations.
- Conducted regular performance evaluations to identify areas for improvement among staff members.
- Resolved customer complaints promptly while upholding brand standards of excellence.
- Monitored inventory levels of supplies needed for daily operations such as key cards and linens.
- Provided guidance and support to staff on handling difficult situations with guests.
- Organized training sessions for new hires on hotel policies and procedures.
- Assisted in recruiting, hiring, orienting, evaluating, disciplining, coaching, counseling personnel.
- Prepared monthly reports detailing occupancy rates, revenue figures, labor costs.
- Evaluated existing systems and processes regularly to improve services and increase efficiency.
- Oversaw financial management for the front office, including budgeting, forecasting, and expense tracking.
Assistant Front Office Manager
Arlo Nomad
07.2021 - 07.2022
- Acted as point of contact for vendor collaboration for contracted services.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Delivered clerical support by handling range of routine and special requirements.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Trained new-hires on front desk procedures to better service customers.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Front Office Manager
Rockefeller Health & Medical Chiropractic
09.2020 - 07.2021
- Coached employees through day-to-day work and complex problems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Assistant Front Office Manager
Hotel Indigo LES
04.2019 - 07.2020
- Acted as point of contact for vendor collaboration for contracted services.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new-hires on Front Office procedures to better service customers.
Complex Front Office Manager
Trust Hospitality
07.2017 - 07.2019
- Coached employees through day-to-day work and complex problems.
- Interpreted management directives to define and document administrative staff processes.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed forecasting to identify necessary changes for supply chain business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front Desk Supervisor
Holiday Inn Express LGA
06.2016 - 07.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
High School of Applied Communication
Skills
- Organization and planning
- Proficient in Microsoft Office, Opera, Opera Cloud and Light Speed
- Staff Training and Development
- Oral and writing communication
- Staff Management and Scheduling
- New Hire and Employee Training
- Account Reconciliation
- Payroll and budgeting
Certification
CPR Certified
FLSD Certificate of Fitness
Accomplishments
- 2023 Q4 Manager of the Quarter
- Taskforce for Front Office Operations for new hotel properties: Arlo Chicago, Arlo Williamsburg and Arlo Wynwood
Languages
tagalog
Limited
Spanish
Limited
Timeline
Director of Front Office
Hyatt Union Square
07.2023 - Current
Direct of Front Office
Arlo Nomad
07.2022 - 07.2024
Assistant Front Office Manager
Arlo Nomad
07.2021 - 07.2022
Front Office Manager
Rockefeller Health & Medical Chiropractic
09.2020 - 07.2021
Assistant Front Office Manager
Hotel Indigo LES
04.2019 - 07.2020
Complex Front Office Manager
Trust Hospitality
07.2017 - 07.2019
Front Desk Supervisor
Holiday Inn Express LGA
06.2016 - 07.2017
High School Diploma -
High School of Applied Communication
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