Tasha Miller
Brattleboro,VT
Summary
Dedicated hospitality professional with a strong background at Best Western Plus Hotel, excelling in housekeeping and guest relations. Proven ability to enhance customer satisfaction through effective communication and teamwork. Detail-oriented and skilled in health and safety compliance, ensuring a pristine environment while optimizing inventory control and minimizing waste.
Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Motivated Housekeeper with [Number] years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Housekeeper
Best Western Plus Hotel
02.2018 - 11.2022
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Performed laundry services, including washing, folding, and delivering linens efficiently.
- Collaborated with team members to optimize cleaning schedules and workload distribution.
- Trained new staff on best practices for cleaning techniques and safety protocols.
- Inspected premises regularly to identify maintenance needs and report issues promptly.
- Ensured compliance with health and safety regulations during all cleaning operations.
- Assisted in inventory management of cleaning supplies, minimizing waste and optimizing usage.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Breakfast Hostess
Yellowstone Mine Resturant
04.2015 - 09.2021
- Managed breakfast service, ensuring timely and efficient food delivery.
- Assisted guests in selecting menu items, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Coordinated with kitchen staff to ensure accurate and prompt meal preparation.
- Trained new team members on operational procedures and customer service expectations.
- Implemented feedback system to improve guest satisfaction and service quality.
- Oversaw inventory management for breakfast supplies, optimizing stock levels.
- Developed relationships with guests, fostering loyalty and repeat business.
- Streamlined the replenishment process for buffet items, minimizing wait times for guests.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Communicated effectively with team members to ensure seamless coordination of tasks during busy shifts.
- Stayed current on menu offerings and promotions to knowledgeably answer guest inquiries.
- Demonstrated excellent multitasking skills by managing multiple responsibilities simultaneously within the fast-paced environment.
- Exceeded guest expectations by going above and beyond in fulfilling their needs during their stay.
- Maintained a clean and inviting breakfast area, ensuring guests felt comfortable and welcomed.
- Prepared various breakfast items for guest enjoyment, resulting in consistently positive feedback.
- Assisted with inventory management to ensure adequate supplies were available for daily operations.
- Collaborated with the hotel staff to accommodate special requests and dietary restrictions for guests.
- Set up and broke down the breakfast buffet efficiently, ensuring a smooth transition between meal periods.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Manager/Server Assistant
Yellowstone Pizza Company
03.2015 - 10.2020
- Developed and implemented operational strategies to enhance team efficiency.
- Oversaw daily operations, ensuring adherence to company policies and best practices.
- Managed project timelines, coordinating cross-functional teams for successful execution.
- Conducted performance reviews, providing constructive feedback to promote staff development.
- Streamlined processes by identifying areas for improvement and implementing solutions.
- Facilitated training sessions to enhance team skills and knowledge retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
Gold Strike Gifts
04.2015 - 09.2019
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems for efficient sales operations.
- Collaborated with team members to achieve daily sales goals and promote store promotions.
- Learned inventory management procedures to support stock replenishment efforts effectively.
- Adhered to store policies and safety protocols for a secure shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Paxton Collage Prep
Jacksonville, FL06-1999
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Hospitality background
- Excellent oral and written communication
- Folding clean laundry
- Customer-oriented
- Waste disposal
- Complex Problem-solving
- Guest relations
- Inventory control
- Detail-oriented
- Safety protocols
- Basic maintenance
- Equipment operation
- Product knowledge
- Deep cleaning
- Watering plants
- Hardworking
- Time management
- Multitasking and prioritizing
Timeline
Housekeeper
Best Western Plus Hotel
02.2018 - 11.2022
Breakfast Hostess
Yellowstone Mine Resturant
04.2015 - 09.2021
Sales Associate
Gold Strike Gifts
04.2015 - 09.2019
Manager/Server Assistant
Yellowstone Pizza Company
03.2015 - 10.2020
High School Diploma -
Paxton Collage Prep
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