Tasha Miller
Constantia,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Referral Cordinator /Prior Authorization Specialist
Oswego Health Hospital
Mexico, NY
05.2025 - 02.2026
- Coordinated patient referrals to specialists, ensuring timely and efficient service delivery, scheduled appointments for Orthopedics,Urology,Pulmonology ,ENT.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Facilitated communication between patients and healthcare providers to streamline referral processes.
- Developed training materials for new staff on referral procedures and best practices.
- Led monthly meetings to discuss referral workflows and address challenges with team members.
- Implemented a tracking system for referrals, enhancing visibility and accountability across departments.
- Analyzed referral patterns to identify areas for process improvement and operational efficiency.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- trained on software excel,Word,Meditech,Medent
- Faxing, Phones, E-mail
Elderly Caregiver
FreedomCare
Remote
08.2023 - 12.2023
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Provided compassionate and patient-focused care to cultivate well-being.
Office Manager/ Work Assistant
Miller Property Services LLC
Central Square, NY
09.2016 - 08.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Cellular Sales
Walmart
Cicero, NY
02.2015 - 08.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
- Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored wireless sales space to establish familiarity with various carriers.
Electronics Sales Associate
Walmart
Cicero
06.2009 - 03.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Experienced success in meeting and exceeding individual sales targets, demonstrating strong motivation and a competitive drive to excel within the role.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
Education
BBA - Business Administration
Bryant And Stratton College
Liverpool, NY06-2017
Skills
- Documentation And Reporting
- Convalescence Support
- Relationship Building
- Workload Management
- Team Collaboration
- Documentation and Recordkeeping
- Customer service
- Microsoft office suite
- Account Servicing
- Time Management
- Patient scheduling
- Insurance verification
- Pre-authorizations
- Multi-line phone proficiency
- Notetaking and documentation
- Record preparation
- Referral wait list management
- Healthcare systems
- HIPAA guidelines
- Patient records oversight
- Patient advocacy
- Patient education and counseling
- Decision-making
Timeline
Referral Cordinator /Prior Authorization Specialist
Oswego Health Hospital
05.2025 - 02.2026
Elderly Caregiver
FreedomCare
08.2023 - 12.2023
Office Manager/ Work Assistant
Miller Property Services LLC
09.2016 - 08.2023
Cellular Sales
Walmart
02.2015 - 08.2017
Electronics Sales Associate
Walmart
06.2009 - 03.2012
BBA - Business Administration
Bryant And Stratton College