Summary
Overview
Work History
Education
Skills
Summary Of Qualifications
Quote
Work Availability
Work Preference
Accomplishments
Timeline
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Tasha Minor

Tasha Minor

Ivins,UT

Summary

Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Overview

12
12
years of professional experience

Work History

Home health aid

05.2020 - Current
  • Assist residents with their activities of daily living
  • Provide hygiene and oral care pursuant to plan of care
  • Assist residents with dressing and grooming according to their needs
  • Bathe residents with attention to privacy, respecting dignity and providing a safe environment
  • Take and record temperature, pulse, respiration and blood pressure
  • Maintain residents’ rooms in neat, orderly and clutter-free manner
  • Provide daily medication and assistance to Doctors appointments.

Administrative Assistant

Southern Utah Veterans home
07.2018 - 05.2020
  • Office support necessary to an effective, smooth running operation using the philosophy, objectives and policies of this facility
  • This support includes basic secretarial duties, clerical duties, receptionist duties and primary office record keeping
  • Greet visitors to the facility, either in person or via telephone, in a courteous, polite, professional and helpful manner, and assist the Business Office Manager in business office functions
  • Answer multiple line telephones, greet the public, assist with marketing
  • Assist with typing, filing, ancillary input, payroll, distribution of mail, accounts payable, personnel files
  • Assist with Business Office functions to include administrative support
  • Participate in Quality Improvement activities as assigned.

Dispatch Administrative Assistant / Reds Towing-Pro towing – Dealer choice detailing

11.2016 - 01.2018
  • Responsible for daily, weekly, and monthly account activities including timely and accurate accounts payable, accounts receivable, payroll, bank reconciliation of all corporate accounts, cash receipts, disbursements, invoicing, and preparation of daily bank deposits
  • Act as liaison by maintaining open lines of communication among owner and staff, consulting with various vendors and external support representatives
  • Establish and maintain Human Resource-Related functions, employee files, reflecting salaries, time and attendance, employee benefits, deductions, garnishments, W-2 withholding's, etc
  • Create and maintain highly effective organization and filing system, resulting in easy access to critical information to streamline office functionality
  • Release vehicles through proper procedure for towed vehicles
  • If owners have not made contact, I search and contact the owners via mail
  • Cover dispatching for Reds; maintain cleanliness of the office and accessories dept
  • Assist in detailing when crew is shorthanded.

Customer service Representative

DIRECTV Missoula Mt
09.2015 - 02.2016
  • Responsible for customer cares to accounts
  • Refund/ credits issued due on bills, service calls missed and double or over billing issues
  • Track appointments for service calls and items mailing for repair
  • Routing calls as needed to specialists to provide technical support
  • Taking payments through over the phone system and assisting in educating the customer in self-care options available to them
  • Providing options to lengthen bill payment time or cut off time
  • Up-sell internet, TV and phone services provide offers to help the better enjoy their TV experience as a customer.

Lead ACD Call Center Agent

MPERA, Helena, Mt
06.2014 - 08.2015
  • Responsible for call center agents managing time for calls in the call Queue
  • Training new employees of the call center procedures and motivate call center members
  • Update calls center members on new procedures and information updates
  • Submit weekly update reports to administration
  • Educate members on accounts and various options of plan types
  • Send correspondence letters to banks, employers and member statements and rough calculations for possible future retirements
  • Educating members on retirement options and choices providing documents that they will need to start the process as well as educating in the process of applying for retirement and lump-sum distributions
  • Educate retirees of accounts monthly pension, withholding and any yearly increases affecting the accounts
  • The re-order of 1099 forms for retiree’s as well as weekly distributions of with drawls
  • Sending correspondence pertaining to accounts change of address, direct deposit form, tax withholding, beneficiary change and verification letters
  • Assisting members/ or family of the member that are the Power of Attorneys of the procedures to place a POA on file
  • Answering questions regarding-working retirees, checking status of distribution process retirement estimates service purchases.

Refund Clerk

MPERA, Helena, Mt
02.2012 - 06.2014
  • Responsible for initiating the distribution process for the DB plans
  • The position must ensure accuracy when checking eligibility to ensure only distributions permissible under government IRC and MCA are made
  • This position must calmly communicate to sometime irate customers who want their refunds immediately
  • This position must uphold that MPERA is required to adhere to laws, rules, policies and procedures
  • I use various methods of communications, contact employing agencies, terminating members and financial institutions to obtain corrected or missing information prior to processing refunds, I counsel and educate terminated members on their distribution options, including tax preparer and accountants regarding the variety of refund and rollover issues involving state and federal statues administrative rules and/ or legislation
  • I answer questions regarding process, eligibility, rules and regulations
  • I also refer members to appropriate references such as statute, administrative rules, website and/or other personnel
  • I review and verify refund applications for compliance with state and federal statues and rules
  • I prepare accounting documents for warrant cancellations and release or are held for future processing.

Education

Dental Assisting

PIMA Medical Institute Renton, WA
Renton, WA

Skills

  • Report Generation
  • Information Security
  • Paperwork Processing
  • Account updating
  • Appointment Scheduling
  • Calendar Management
  • Clerical Support
  • Customer Education
  • System Documentation
  • Technical Support

Summary Of Qualifications

55 words per minute, Computers, various telephone systems, photocopiers, scanners, fax machines, paper shredders, adding machines, answering machines/ voice mail, calculators, cash registers, typewriters, USPS mail machines., MS Word, MS Excel, MS windows, MS Access, Internet Explorer, Contingency Data Base (DOS based), Cache Data Base (DOS based) SABHRS and Laser Fiche 8.3.

Quote

The human spirit is more powerful than any drug - and that is what needs to be nourished: with work, play, friendship, family. These are the things that matter.
Robin Williams

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Work-life balanceCareer advancementFlexible work hoursWork from home option4-day work week

Accomplishments

  • Supervised team of 5 staff members.
  • Collaborated with team in the development of Mt switching to new program and out of DOS.
  • Documented job procedure which led to quicker training program for MT refund clerk.

Timeline

Home health aid

05.2020 - Current

Administrative Assistant

Southern Utah Veterans home
07.2018 - 05.2020

Dispatch Administrative Assistant / Reds Towing-Pro towing – Dealer choice detailing

11.2016 - 01.2018

Customer service Representative

DIRECTV Missoula Mt
09.2015 - 02.2016

Lead ACD Call Center Agent

MPERA, Helena, Mt
06.2014 - 08.2015

Refund Clerk

MPERA, Helena, Mt
02.2012 - 06.2014

Dental Assisting

PIMA Medical Institute Renton, WA

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Tasha Minor