Tasha Morgan
Kettering Oh,OH
Summary
- Highly experienced, and seasoned administrative professional with ~20 years of hands-on experience in operations management within the third party logistics (3PL), financial services, and telecommunications sectors. Exhibits a complete framework in managing logistics operations, troubleshooting and maintaining optimal workflow efficiency. Unique ability to identify opportunities to grow a client base, optimize operational processes, and implement effective customer service plans. Key Career Accomplishments:
- Operations Management: Maintain workflow operations efficiency throughout tenure.
- Sales Management: Co-managed a 15 sales representative sales team.
- Administrative Management: Managed daily operations of 35 truck divers.
- Business Development: Earned #1 Sales Consultant position in 2013 in the Midwest U.S. market.
Overview
18
18
years of professional experience
Work History
Automation Technician
Proctor & Gamble
01.2020 - Current
- Pinpoint and address any potential issues to achieve high levels of efficiency for all workflow operations and to maintain high quality levels for all consumers.
- Develop and hone proficiencies within automated distribution operational processes such as troubleshooting, preventative maintenance, record & data management.
- Renowned consumer good corporation headquartered in Cincinnati, OH aiming to help customers achieve an easier and simpler lifestyle.
- Key Achievements:
Associate, Fulfillment Division
Amazon
08.2019 - 01.2020
- Picked and packed merchandise to be shipped to consumers.
- Interpreted work orders and locating merchandize in storage locations.
- Supported shift supervisors with additional workflow and ad hoc requests.
- Worked diligently in the warehouse fulfillment division exceeding predetermined processing goals.
- Global technology company headquartered in Seattle, WA with key competencies in e-commerce, cloud computing, digital streaming and AI with revenues hovering around $233B (2018).
- Key Achievements:
Follow Up Coordinator, Maintenance
Bush Truck Leasing
01.2015 - 08.2019
- Facilitated the entire breakdown process of truck being down to back rolling.
- Dispatched truck drivers in regard to breakdowns or general repairs that their truck required.
- Ensured driver’s maintenance account funds are transferred over to the vendor for receipt of payment.
- Inspected estimates from vendors to mitigate price gouging following an authorization of repairs and following up with drivers and vendors.
- Midwestern-based national provider of commercial trucks and lease-to-own financing with programs tailored for independent contractors, independent distributors, owner operators and franchisees.
- Key Achievements:
Administrative Service Manager
Xtreme Expediting Services, LLC
02.2015 - 12.2018
- Managed logistics operations and 24/7 schedule of 35 freight truck drivers.
- Developed two trucking companies from researching, planning, and developmental strategies.
- Managed admin and HR functions of the workforce development team and ran AP/AR operations.
- Influenced senior leadership to approve recommended strategies and objectives for process improvement resulting in better business practices and increased operating efficiency.
- Renowned trucking company offering freight hauling services operating 20-truck fleet with 35 drivers in Midwestern U.S. yielding annual revenues of $3.6M.
- Key Achievements:
Mortgage Consultant
PNC Financial Services Group
07.2014 - 11.2015
- Assisted mortgage clients with their home loan accounts.
- Displayed excellent customer service and client confidentiality.
- Distributed requested documents and letters for mortgage customers.
- Answered questions in an accurate manner regarding home loan rates, insurance, escrow and taxes.
- Delaware-based, retail banking, asset management and corporate & institutional financial services institution serving mortgage, retail, ultra-high net worth and institutional clients and boasting over $23B in revenue.
Sales Consultant
AT&T
03.2008 - 08.2014
- Sold products and services to AT&T retention customers.
- Co-managed a team of 15 sales representatives in coaching & development training.
- Promoted products & services to inbound retention callers that brought in additional sales revenue.
- Earned Top Sales Consultant in 2013 leading 10th highest revenue territory in the Midwest U.S. market.
- Texas-based, Fortune 500, media and advertising and telecommunications company with $191B in revenue.
- Key Achievements:
Education
Criminal Justice Curriculum
Sinclair Community College
Dayton, OHParalegal Program
Sinclair Community College
Dayton, OHSkills
Operations Management
Affiliations
NAAAHR (National Association for African Americans in Human Resources)
Timeline
Automation Technician
Proctor & Gamble
01.2020 - Current
Associate, Fulfillment Division
Amazon
08.2019 - 01.2020
Administrative Service Manager
Xtreme Expediting Services, LLC
02.2015 - 12.2018
Follow Up Coordinator, Maintenance
Bush Truck Leasing
01.2015 - 08.2019
Mortgage Consultant
PNC Financial Services Group
07.2014 - 11.2015
Sales Consultant
AT&T
03.2008 - 08.2014
Criminal Justice Curriculum
Sinclair Community College
Paralegal Program
Sinclair Community College