Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tasha Munson

Summary

Experienced financial services professional with a strong track record in customer service and cash handling. Recognized for reliability, adaptability, and teamwork, contributing to a positive work environment. Effective communication and problem-solving abilities drive smooth operations and ensure high customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bank Teller

UNION STATE BANK
08.2021 - 05.2025
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Handled confidential customer information securely in accordance with privacy guidelines
  • Resolved complex account issues by conducting thorough research and working closely with other departments as needed
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Bank Teller

UNION STATE BANK
08.2021 - 05.2025
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Handled confidential customer information securely in accordance with privacy guidelines
  • Resolved complex account issues by conducting thorough research and working closely with other departments as needed
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Cashier/Stocker

Fareway Stores, Inc.
08.2007 - 08.2021
  • Also worked as a cashier and an office clerk
  • Performed data entry tasks with a high level of accuracy and attention to detail
  • Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
  • Collaborated with team members on special projects such as event planning or process improvement initiatives
  • Resolved customer complaints or issues promptly through effective communication skills
  • Managed petty cash fund and accurately recorded all transactions for financial reporting purposes
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Collaborated with the store management team to resolve pricing discrepancies or product returns
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
  • Assisted in inventory management by monitoring stock levels
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Trained new employees on operating cash registers
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Maintained confidentiality of sensitive financial information during transactions
  • Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
  • Maintained a positive working relationship with team members by fostering open communication and mutual respect

Cashier/Stocker

Fareway Stores, Inc.
08.2007 - 08.2021
  • Also worked as a cashier and an office clerk
  • Performed data entry tasks with a high level of accuracy and attention to detail
  • Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
  • Collaborated with team members on special projects such as event planning or process improvement initiatives
  • Resolved customer complaints or issues promptly through effective communication skills
  • Managed petty cash fund and accurately recorded all transactions for financial reporting purposes
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Collaborated with the store management team to resolve pricing discrepancies or product returns
  • Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
  • Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
  • Assisted in inventory management by monitoring stock levels
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Trained new employees on operating cash registers
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Maintained confidentiality of sensitive financial information during transactions
  • Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
  • Developed rapport with regular customers by remembering their preferences and providing personalized service
  • Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
  • Maintained a positive working relationship with team members by fostering open communication and mutual respect

Education

Bachelor's degree - Accounting

Ashford University
05.2025

Skills

  • Financial statement reconciliation
  • Data entry efficiency
  • Financial ledger management
  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Decision-making
  • Problem-solving
  • Time management
  • Multitasking and organization

Accomplishments

  • Successfully trained 5 new tellers over a 12 month time period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored over 20 employees.

Certification

Driver's License

Languages

English
Native or Bilingual

Timeline

Bank Teller

UNION STATE BANK
08.2021 - 05.2025

Bank Teller

UNION STATE BANK
08.2021 - 05.2025

Cashier/Stocker

Fareway Stores, Inc.
08.2007 - 08.2021

Cashier/Stocker

Fareway Stores, Inc.
08.2007 - 08.2021

Bachelor's degree - Accounting

Ashford University

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Tasha Munson