Tasha Nel

• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Facilitated communication between clients and other service providers.
• Developed and maintained relationships with community organizations and agencies.
• Developed and maintained accurate records of programs and services.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Compiled and analyzed data to produce reports.
• Edited and proofread documents for accuracy and completeness.
• Utilized office management software to record and track customer information.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Managed time efficiently in order to complete all tasks within deadlines.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Created and monitored promotional approaches to increase sales and profit levels.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Developed and executed sales, marketing, and distribution programs.
• Conducted financial management, marketing, and business oversight.

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Calculated prices of ingredients to monitor food costs and control expenses.
• Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.
• Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.

SAHPS & ITEC accredited