Tasha Nelson

• Delivered culturally and linguistically appropriate community health services to clients.
• Maintained and updated client records with plans, notes, appropriate forms and related information.
• Assisted clients with transportation to and from appointments.
• Referred community members to needed health services.
• Conducted at-home visits and consultations with medicaid community members.
• Educated communities on widespread health issues, service providers and external resources.
• Identified and reached out to community members at high risk for physical and mental health issues.
• Provided emotional support to clients dealing with challenging health conditions or personal crises.
• Conducted home visits to assess clients' health needs and provide support.
• Assisted clients in accessing healthcare services by providing referrals and appointment scheduling.
• Collected, analyzed and reported on community health data.
• Maintained accurate client records in compliance with privacy regulations.
• Helped identify and engage patients most likely to benefit from community health support.
• Identified community issues and developed strategies to proactively close service gaps.
• Collaborated with local organizations to promote health initiatives and programs.

• Conducted regular schedule risk assessments to identify potential issues.
• Managed patient records and updated necessary information in electronic health record systems.
• Tracked no-shows and cancellations, making necessary adjustments to future scheduling practices as needed.
• Maintained daily appointment schedules for multiple physicians or healthcare providers within facility.
• Ensured compliance with privacy regulations by maintaining confidentiality of patient information at all times.
• Handled incoming calls from patients and answered questions related to their scheduled appointments or general inquiries about facility's services.
• Coordinated with medical professionals to determine availability and ensure appropriate scheduling practices.
• Communicated appointment confirmations and reminders to patients via phone calls or emails.
• Prioritized urgent appointment requests based on medical necessity and provider availability.
• Assisted patients with rescheduling or canceling appointments as needed.
• Monitored waitlists for desired appointment slots and contacted patients when openings became available.
• Updated physician schedules regularly, taking into account vacations, conferences, or other factors affecting availability.
• Scheduled and participated in staff meetings to discuss development for providing quality service.
• Received, answered, and responded to telephone calls.
• Maintained privacy and confidentiality of patients in compliance with policies and regulations.

Assisted healthcare providers with inquiries related to member eligibility, benefits, and claims processing.

• Kept abreast of industry news, regulations, and best practices relevant to providing exceptional service to healthcare providers.
• Maintained accurate provider data within organization's database.
• Handled escalated issues from providers requiring additional research or intervention from higher-level staff.
• Conducted outreach to providers for credentialing and re-credentialing purposes.
• Contributed ideas for enhancing relationships with healthcare providers during team meetings or brainstorming sessions.
• Facilitated communications between providers and various departments within organization.
• Resolved provider concerns by researching and analyzing relevant information in timely manner.
• Served as liaison between providers and other internal departments such as billing, claims, authorizations, etc., ensuring efficient communication flow.
• Educated providers on company policies, procedures, and systems through training sessions or webinars.
• Determined charges for services requested, collected deposits and payments, or arranged for billing.
• Gathered and verified required customer information for tracking purposes.
• Documented all call information according to standard operating policies and procedures.
• Navigated multiple computer systems and utilized search tools to find information.
• Analyzed call volume and average call time to monitor performance and productivity.

• Merchandising at Walmart stores in my area.
• Implemented and executed plan-o-grams in-line with store presentation guidelines.
• Verified proper shelf locations by checking style numbers, bin locations, and product documentation.
• Maintained organized merchandise displays with regular cleaning and recovery.
• Performed comprehensive stock checks to maximize product sales.
• Prioritized task load with minimal supervision and sound judgment.
• Adapted tagging, rotating, and product placement methods based on individual retailer requirements.
• Prioritized stock replenishment according to product demand and availability.
• Developed merchandising plans for seasonal changes, holidays, and special events.
• Participated in team meetings to discuss sales targets, merchandising strategies, and store updates.
• Kept props in pristine condition with touch-ups and protective coatings.

• This position is only Temporary due to pandemic
• Interacted with customers, promoting excellent service and experiences to generate repeat business.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Handled exchanges, returns and refunds.
• Escalated complex cases to appropriate teams or managers for resolution.
• Worked flexible hours, including weekends and holidays, as needed by business.
• Collaborated with team members to improve overall customer experience.
• Handled difficult situations while maintaining professionalism and empathy.
• Offered solutions to problems by identifying root cause of issue.
• Addressed and resolved customer concerns and complaints.
• Participated in regular training sessions to stay updated on product changes and policy updates.
• Processed customer orders and returns accurately.
• Resolved customer complaints in timely and satisfactory manner.
• Tracked personal performance metrics to ensure goals were met or exceeded.

• Work with patients and doctors'/ nurses to schedule and register patient for Radiology, Respiratory, Vascular, and Cardiac Services and procedures.
• CPT/ ICD 10/ HCPCS codes to determine if services or procedure meets medical necessity
• Inbound and outbound calls daily
• Fax orders for procedures to appropriate departments or to doctors office.
• Verified patient demographic information and updated it in electronic health records (Epic)
• Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
• Participated in department meetings to discuss process improvements and share best practices.
• Verified insurance eligibility, referral authorization and financial education.
• Maintained compliance with HIPAA regulations to safeguard patient privacy.
• Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
• Answered incoming phone calls and provided assistance to callers with questions or concerns.
• Scanned medical records and processed Release of Information forms.
• Scheduled appointments for patients based on provider availability and patient preferences.
• Transcribed physician notes, detailing diagnosis or recommendations.
• Transmitted medical records and correspondence on behalf of patients and practitioners.
• Scheduled x-rays and lab work for patients.

• Used initiative to respond quickly in emergency situations.
• Kept rooms clean and ready to meet individual needs.
• Promoted independence while assisting with personal hygiene needs.
• Changed bed linen regularly to help prevent skin irritation.
• Reported unusual behavior for improved care continuity.
• Built friendly rapport with patients and delivered personalized care.
• Recorded patient heart rate, pulse, and blood pressure.
• Helped patients to complete routine exercises to build mobility.
• Documented care actions, vitals, and orders in company software.
• Prepared patients for treatments, visits, and social activities.
• Offered support, companionship, and stimulation with conversation and recreation.
• Worked alongside registered nursing staff and followed care plans.
• Assisted physical therapists with exercises and rehabilitation activities for patients recovering from injuries or surgeries.
• Conducted routine checks on bedridden patients to prevent bedsores or other complications.
• Participated in ongoing education opportunities to stay current with best practices in nursing assistance.
• Documented patient care by recording observations, interventions, and outcomes in medical records.

• Changed bed linen regularly to help prevent skin irritation.
• Documented care actions, vitals, and orders in company software.
• Used initiative to respond quickly in emergency situations.
• Reported unusual behavior for improved care continuity.
• Recorded patient heart rate, pulse, and blood pressure.
• Prepared patients for treatments, visits, and social activities.
• Offered support, companionship, and stimulation with conversation and recreation.
• Promoted independence while assisting with personal hygiene needs.
• Performed wound care tasks such as cleaning, dressing changes, and monitoring healing progress.
• Demonstrated strong teamwork skills by collaborating effectively with colleagues across disciplines.