Tasha Padilla
Forest Hills,NEW YORK
Summary
A highly motivated professional, driven by company values and the satisfaction of clients. Dedicated to maintaining strict confidentiality while managing sensitive records. Skills lie in facilitating extensive transactions and resolving conflict effectively. Ability to flourish in both collaborative team environments and when working independently.
Overview
8
8
years of professional experience
Work History
Assistant Bar Manager
Cobblestone Pub And Biergarten
08.2021 - Current
- Kept record of inventory to meet expected demands.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to staff.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Contributed to event marketing, sales and brand promotion.
Client Service Professional
H&R Block
01.2017 - 04.2020
- Delivered outstanding client assistance, leading to strong client retention and recurring engagements in tax document management.
- Managed tax-related documents with confidentiality and discretion, ensuring sensitive information remained secure and protected.
- Served as the primary point of contact for key accounts, fostering loyalty among high-value clients.
- Responded to customer questions via phone, email, and in person.
- Kept meticulous records of all client conversations, implementing new data into the computer system each day.
- Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
- Proactively identified potential problems within client accounts and took steps to mitigate risks before they escalated further.
Customer Service Representative
Barclays
08.2016 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations in a high-volume environment effectively, maintaining professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Arts - Psychology
Hunter College of The City University of New York
New York, NY08.2024
Associate of Science - Psychology
Queensborough Community College of The City University of New York
Oakland Gardens, NY01.2021
Skills
- Client Relations
- Teamwork and Collaboration
- Administrative and Office Support
- Issue and Complaint Resolution
- Billing Adjustments and Refunds
- Confidentiality Compliance
Timeline
Assistant Bar Manager
Cobblestone Pub And Biergarten
08.2021 - Current
Client Service Professional
H&R Block
01.2017 - 04.2020
Customer Service Representative
Barclays
08.2016 - 03.2020
Bachelor of Arts - Psychology
Hunter College of The City University of New York
Associate of Science - Psychology
Queensborough Community College of The City University of New York
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