Tasha Palm
Shermans Dale,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Educational Assistant
CUMBERLAND VALLEY SCHOOL DISTRICT
Mechanicsburg, PA
08.2019 - 03.2022
- Assists with instructional support and classroom management for individual students and small groups
- Accepts, seeks and takes initiative for new responsibilities and demonstrates interest in behaving both students and themselves
- Provide orientation and assistance to substitute teachers
- Follow established safety procedures
- Support school district goals and follow school district policies and procedures
- Provide support and reinforcement for teachers and lessons
- Give one-on-one or small group instruction and lesson review
- Help teachers with attendance, grading, and other administrative tasks
- Set up materials and equipment to help teachers prepare lessons
- Provide additional supervision for students during class, lunch, recess, between classes, and on class outings.
Title Clerk Sales Assistant
Rohrer Bus
Duncannon, Shermans Dale, PA
01.2017 - 01.2019
- Process all titling and delivery paperwork for school and commercial purchases which include invoicing (pre-delivery and post- delivery)
- Process all new H.E
- Rohrer Fleet registrations and renewals
- Process and track all sales paperwork and submit necessary documents to The Department of Motor Vehicles
- Perform clerical/office duties
- Assisting all sales persons and other Sales Department staff as needed
- Setting up and maintaining customer accounts
- Collection and processing of payment at time of delivery
- Tracking MSO and trade titles
- Ordering supplies for DMV work including plates and forms
- Processing warranty registration paperwork: new, extended, and transfers for school bus purchases
- Perform various customer service duties including:
- Receiving information regarding titling and invoicing
- Assisting with issues regarding tags
- Clarification on tags and title work
- Assisting with warranty issues
- Assisting in working with customer’s financing companies
- Clarification on tax and insurance information
- Assisting sales people by answering questions regarding paperwork needed to send to the DMV including titling, invoicing, lien holder information, insurance, letters that are needed, type of plate needed, along with any problems the customer might include invoicing and late and/or missing registrations
- Answering phones and transferring to required extensions and/or departments
- Act as a back-up for the main receptionist
- Picking up and distributing incoming mail
- Obtaining and maintaining any and all updates regarding PAA and titling
- Tracking all short-term lease agreements (S&R) and ensuring all insurance is up to date during the term of the lease
- The Title Clerk Sales Assistant will frequently interact with the Sales, Accounting, Payroll, and Service Departments
- Other duties as assigned
Stay at Home Mom
08.2011 - 01.2017
- Organization and time management
- On the spot creative problem solving
- Emergency preparedness
- Ability to remain calm and focused under extreme pressure and circumstances
- Prioritization
- Budget management
- Positive outlook
- Excellent communication
Office Manager
Coins Unlimited/Harvey Realty
Mechanicsburg, PA
01.2009 - 01.2011
- Responsibilities include data input in QuickBooks for preparing and executing payroll, PA state and Federal taxes, commission sales reports, quarterly sales to include in several states, daily invoicing for sales of PA Gaming Manufactured Products, accounts receivable, accounts payable, monthly customer statements, bank deposits, and bank reconciliation
- Receive and execute phone calls to vendors and customers for pricing or shipping information
- Renewing licenses for states that manufacture and distributing products
- Assemble meeting materials and board meetings with the owner
- Participate in the decisions for any changes of insurance, human resources, purchasing rentals, and renovations
- This task also includes showing properties to potential tenants, executing the lease, accepting the deposits and monthly rental fees.
Assistant Manager
Dollar General
, PA
01.2008 - 01.2009
- Excellent customer service
- Cashier duties
- Fast paced environment
- Unload merchandise from the truck
- Catalog in system
- Inventory checks
- Stocking merchandise
- Balancing cash and bank registers.
Debt Collector Agent
National Recovery Agency
Mechanicsburg, PA
01.2007 - 01.2008
- Ability to handle large volumes of inbound/outbound calls
- Experience in skip- tracing and locating individuals for collections
- Calling on small companies as individuals
- Understanding FDCPA guidelines
- Resolve debts either in full or settlement
- Excellent communication
- Excellent customer service.
Teller /Backup Head Teller
PNC Bank
Mechanicsburg, PA
01.2006 - 01.2007
- ATM balancing and deposits
- Cashing checks
- Handling large deposits and withdrawals
- Accepting payments on credit cards, loans and utility bills
- Selling traveler's checks
- Balancing vault
- Receiving armored car deliveries each week and rebalancing vault
- Back-up head teller.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PASkills
- Effective communication skills; Superior organization skills; Well-developed supervisory skills; Demonstrated
- Ability to evaluate, analyze and interpret information; and great at multitasking I am a quick learner and ready
- For advancement when available Proficiency in
- Word, Excel, Outlook, Powerpoint and Quickbooks
Timeline
Educational Assistant
CUMBERLAND VALLEY SCHOOL DISTRICT
08.2019 - 03.2022
Title Clerk Sales Assistant
Rohrer Bus
01.2017 - 01.2019
Stay at Home Mom
08.2011 - 01.2017
Office Manager
Coins Unlimited/Harvey Realty
01.2009 - 01.2011
Assistant Manager
Dollar General
01.2008 - 01.2009
Debt Collector Agent
National Recovery Agency
01.2007 - 01.2008
Teller /Backup Head Teller
PNC Bank
01.2006 - 01.2007
High School Diploma -
Cumberland Valley High School
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