Tasha Pittman
Lauderdale Lakes,FL
Summary
Dedicated and adaptable professional with diverse experience in customer service, support, and administrative roles. Proven ability to communicate effectively and manage multiple tasks in fast-paced environments. Skilled in problem-solving and fostering strong customer relationships, with a solid background in customer service problem solving and account management. Strong computer literacy including Microsoft Office Suite and various document management systems, committed to delivering exceptional service and facilitating community engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Facilitator
Community Supported Shelters
11.2024 - 05.2025
- Delivered one-on-one support as part of comprehensive case management services.
- Participated in de-escalation and conflict mediation processes.
- Managed file systems for client information and documentation in digital and paper formats.
- Facilitated resolution of compliance issues through corrective actions.
- Led team of outreach professionals to deliver services and manage onsite properties.
- Coordinated emergency and client outreach calls on team phone, maintaining 24-hour responsiveness.
Support Worker
Community Supported Shelters
08.2022 - 11.2024
- Provided empathy and verbal support to clients facing personal hardships, which helped foster trust and build strong relationships by listening to client and community needs, concerns, and requests, ensuring they felt heard and supported.
- Assisted clients in setting up necessary appointments, supporting clients in reaching their appointments on time, ensuring they could access essential services and maintain their commitments.
- Documented relevant client engagements in Trello, including attendance and specific requests, which facilitated better tracking of client progress and support needs.
Customer Service Representative
Sourcepoint
08.2019 - 02.2021
- Developed and maintained a deep understanding of the company's products and services, which enabled me to assist customers effectively and deliver accurate information.
- Provided exceptional customer service by anticipating and exceeding customer needs, helping to resolve issues quickly and enhancing the overall customer experience.
- Delivered personalized and empathetic support, ensuring customer satisfaction and fostering long-lasting relationships with clients.
- Collaborated with cross-functional teams to improve customer service processes and procedures, which streamlined operations and increased efficiency.
Office Assistant
Jul Orr Vocational Services
12.2017 - 02.2018
- Accurately entered data into existing systems, which streamlined our information retrieval and reporting processes.
- Drafted professional correspondence and communicated with clients via email, helping to build strong relationships and keep everyone informed.
- Ensured compliance with the company's security and privacy policies, which safeguarded confidential client information and built trust.
- Maintained electronic records and filing systems, making it easier for the team to access important documents quickly.
- Organized and kept the office space clean, creating a professional and welcoming environment for both employees and clients, which helped enhance productivity.
Customer Service Associate
Sykes
11.2013 - 07.2015
- Provided excellent customer service by resolving customer complaints and escalating issues to the appropriate department for further assistance.
- Entered data into account database, verified accuracy of information received on and file, and maintained the confidentiality of customers' account and payment information.
- Collaborate with the sales team to identify potential upselling opportunities and promote products and services to customers based on their needs and preferences, resulting in increased sales revenue.
- Developed and maintained a comprehensive knowledge of Sykes products and services in order to effectively address customer inquiries and provide accurate and helpful information.
Cashier
Dari-Mart
06.2012 - 08.2012
- Maintained an accurate cash drawer by counting the money in the drawer at the beginning and end of each shift and reconciling any discrepancies with the sales records.
- Ensured the security and safety of the store by following closing procedures, including setting alarms and locking up the store nightly.
- Ensure accurate inventory management by conducting regular inventory counts and reconciling discrepancies with sales records.
- Monitoring and maintaining the cleanliness and appearance of the store, including sweeping and mopping floors, cleaning windows and surfaces, and sanitizing high-touch areas to ensure a safe and pleasant environment for customers.
Energy Intake Worker
St. Vincent de Paul
07.2007 - 04.2011
- Dispersed funds to clients upon approval and counseled clients on how to save on their electric bill. Contacted other agencies to verify client's information and documentation.
- Accessed state database and evaluated individuals/family's needs and based on review disbursed money to household.
- Assisted in the coordination of training for new Energy Intake Workers to ensure they are equipped with the necessary knowledge and skills to effectively assist clients and navigate the energy assistance program.
- Coordinated with other agencies and utility companies to ensure timely and accurate disbursement of funds to clients.
- Provided personalized assistance and guidance to clients in developing energy-saving habits and strategies to reduce their overall energy consumption.
- Maintain accurate and up-to-date records of all client interactions, logged and maintained clients calls onto lists, scheduled appointments, and maintained program participation in a secure electronic state database.
Education
GED - undefined
Lane Community College
Eugene, OR05.1998
Skills
- Communication skills
- Self motivated
- Adaptability
- Leadership skills
- Computer literacy
- Flexibility
- Problem solving skills
- Time management
- Multi-line phone systems
- Account management
- De-escalation skills
Certification
- CPR Certification, Oregon | November 2024
- Certified Recovery Mentor Certification, Oregon | August 2024
OBJECTIVE
Detail-oriented customer support professional with a strong commitment to enhancing customer satisfaction and loyalty. Adept at troubleshooting issues and providing effective solutions, while maintaining a positive attitude. Seeking to leverage my skills in a dynamic team environment to improve service quality and drive customer engagement.
Timeline
Community Facilitator
Community Supported Shelters
11.2024 - 05.2025
Support Worker
Community Supported Shelters
08.2022 - 11.2024
Customer Service Representative
Sourcepoint
08.2019 - 02.2021
Office Assistant
Jul Orr Vocational Services
12.2017 - 02.2018
Customer Service Associate
Sykes
11.2013 - 07.2015
Cashier
Dari-Mart
06.2012 - 08.2012
Energy Intake Worker
St. Vincent de Paul
07.2007 - 04.2011
GED - undefined
Lane Community College
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