Tasha Poston
Middletown,IN
Summary
Dedicated Front Desk Agent skilled in operating office equipment and managing front office operations. Strong multitasking and communication abilities complemented by exceptional mathematical skills. Highly organized professional with proven customer service experience, seeking to contribute to a dynamic organization that values growth and advancement.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
Retirement Housing Foundation
05.2024 - Current
- Enhanced community engagement by coordinating effective resident services.
- Improved communication efficiency, reducing response times and boosting service quality.
- Ensured timely property upkeep by overseeing prompt maintenance request resolutions.
- Identified issues and recommended improvements through regular property inspections.
- Managed collection procedures for delinquent tenants, improving recovery rates.
- Facilitated seamless move-ins and move-outs, ensuring tenant satisfaction and smooth transitions.
Bartender
American Legion Post 216
09.2019 - Current
- Enhanced customer satisfaction through high-quality cocktails and excellent service.
- Minimized drink wait times by efficiently managing bar operations and prioritizing orders.
- Ensured compliance with health regulations by maintaining a clean and organized workspace.
- Fostered a positive team environment through effective communication and collaboration.
- Built loyal clientele by providing outstanding service and engaging conversations.
- Managed bar opening and closing procedures to ensure readiness for each shift.
Front Desk Receptionist
Ameri-Turf
02.2019 - 08.2019
- Enhanced caller satisfaction by enthusiastically answering multi-line phone system promptly.
- Optimized message delivery by sorting mail efficiently during colleagues' absence.
- Fostered guest rapport through engaging conversations at the front desk.
- Directed calls effectively to appropriate departments, enhancing customer service experience.
- Ensured transaction security by verifying payment cards against identification.
- Increased customer retention by offering immediate assistance and open-ended inquiries.
- Maintained financial accuracy by processing payments and issuing accurate receipts.
- Boosted patron relationships using dynamic service skills, improving retention rates.
- Managed office supply levels by regularly checking inventory and placing timely orders.
- Kept accounts balanced by running daily reports and verifying transaction totals.
Front Desk Receptionist
Simply chiropractic
08.2018 - 11.2018
- Facilitated efficient communication by accurately relaying phone messages to staff.
- Enhanced caller experience by answering promptly and greeting with enthusiasm.
- Streamlined bookkeeping by consistently updating the accounting system and records.
- Welcomed visitors and assessed their needs for effective service delivery.
- Organized and maintained filing systems for easy access to records.
- Provided patients with sign-in sheets, ensuring a smooth check-in process.
Assistant Manager
Five Below Inc
10.2015 - 08.2018
- Resolved strategy issues, supporting sales management and guiding business direction.
- Developed strategies with store manager to exceed sales objectives effectively.
- Analyzed sales reports to achieve profit goals and predict future sales accurately.
- Engaged customers to identify needs and provide tailored product solutions.
- Addressed issues promptly, ensuring professionalism and maintaining customer relations.
- Coordinated staff schedules to optimize coverage during high-volume shifts.
Assistant Manager
Dollar General Corp
02.2008 - 11.2015
- Restored back stock levels, optimizing inventory control and meeting client demands.
- Collaborated with store manager to strategize and exceed sales objectives.
- Streamlined inventory transactions, ensuring optimal food and beverage stock availability.
- Enhanced efficiency by recommending changes to opening and closing procedures.
- Recognized by management for outstanding contributions to sales and operational success.
- Recruited and hired passionate individuals for key positions, strengthening team performance.
- Coordinated staffing schedules for high-volume shifts and seasonal promotions.
- Increased cash intake accuracy by monitoring records and reducing discrepancies.
- Resolved customer complaints effectively, improving service and stocking organization.
- Conducted inventory counts to verify stock levels and forecast future needs.
Education
High School Diploma -
Shenandoah High School
Middletown, IN2001
Skills
- Meeting scheduling
- Cash handling
- Accounts payable / accounts receivable
- Decision-making abilities
- Customer service
- Expense reporting
- Time management
- Office organization
- Administrative support
- Word processing
- Office supplies inventory management
- Office administration
- Staff management
- Verbal and written communication
- File management
- Call forwarding
- Project Management
- Telephone etiquette
- Fair housing regulations
- Unit inspection
- Budgeting
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
Timeline
Assistant Property Manager
Retirement Housing Foundation
05.2024 - Current
Bartender
American Legion Post 216
09.2019 - Current
Front Desk Receptionist
Ameri-Turf
02.2019 - 08.2019
Front Desk Receptionist
Simply chiropractic
08.2018 - 11.2018
Assistant Manager
Five Below Inc
10.2015 - 08.2018
Assistant Manager
Dollar General Corp
02.2008 - 11.2015
High School Diploma -
Shenandoah High School