Tashawnda Powell
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Detail oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Claims Representative
Hertz
08.2022 - 12.2023
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Customer Support Specialist
Total Kare Home Health Care Call Center
01.2010 - 06.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
No Degree - Accounting And Business Management
Oklahoma City University
Oklahoma City, OK05.2024
Associate of Science - Accounting And Business Management
Oklahoma City Community College
Oklahoma City, OK05.2021
Skills
- Team Collaboration
- File Management
- Settlement Negotiation
- Time Management
- Decision-Making
- Data Analysis
- Conflict Resolution
- Interpersonal Communication
- Flexible Schedule
- Active Listening
- Problem Solving
- Professionalism
Timeline
Claims Representative
Hertz
08.2022 - 12.2023
Customer Support Specialist
Total Kare Home Health Care Call Center
01.2010 - 06.2021
No Degree - Accounting And Business Management
Oklahoma City University
Associate of Science - Accounting And Business Management
Oklahoma City Community College
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