Tasha Reaves
Hartselle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated administrative professional with efficiency-driven approach to handling administrative needs. Highly organized with excellent multitasking, prioritization and critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
PowerGrid Services
09.2023 - Current
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answering telephone calls, as well as screening and forwarding calls.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Oversees the American FR store for both PowerGrid and Electra Grid
- Maintains weekly office inventory.
- Assist executives with event coordination and planning
- Maintain office files such as directory, key charts, and org charts
- Pulls monthly anniversary reports and ships gifts accordingly
- Pays tolls on a weekly basis and assists with maintaining credit card records.
Customer Service Representative
Pro Billing and Funding Services
04.2021 - 09.2023
- Perform exceptional customer service in a fast-paced environment by directing 100+ inquiries through phone and emails daily
- Conduct research while utilizing a combination of internal and external resources to resolve possible problematic issues
- Assist payments and collections departments with payment entry and recovery
- Perform customer data integration on a weekly basis.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Specialist
Cook's Pest Control
08.2018 - 04.2021
- Manage district bookkeeping
- Payroll Administrator
- Review timesheets, process new hire paperwork, and maintain current employee records
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Analyzed weekly/monthly collection reports
- Performed daily deposits
- Oversaw residential collections/accounts receivable
- Coordinated appointments for both customers and technicians
- Assisted with resolving billing and service issues.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
associate in applied science -
Southern Union
Opelika, AL12.2021
associate in applied science -
Southern Union
Opelika, AL01.2014
Skills
- Administrative Skills
- Reception duties
- Microsoft office 365
- Documentation and Recordkeeping
- Problem-solving skills
- Time sheet review
- Payroll Reconciliation
- Payroll Processing
- Human Resources Support
Timeline
Front Office Assistant
PowerGrid Services
09.2023 - Current
Customer Service Representative
Pro Billing and Funding Services
04.2021 - 09.2023
Office Specialist
Cook's Pest Control
08.2018 - 04.2021
associate in applied science -
Southern Union
associate in applied science -
Southern Union
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